Blueface is a Comcast Business technology company specializing in unified communications as a service to carriers and businesses of any size, anywhere in the world. Based in Dublin, Ireland, Blueface began in 2004 with a mission to change how businesses communicate globally. Comcast Corporation is a global media and technology company with three primary businesses: Comcast Cable, NBCUniversal, and Sky. Blueface has a global reach with headquarters in Dublin, Ireland and Philadelphia, USA; with additional offices in New York, Rome, and Madrid. As a member of Comcast Business, Blueface’s culture is built on integrity and respect—with the goal of working together to drive ourselves and our businesses to always be creative, innovative, and competitive. At Blueface, we embrace good ideas and bring them to life quickly. We’re forward-looking and restless in looking for new ways to innovate for our customers.

　　Job Summary

　　As a Senior Business Analyst, you will play a key role in enhancing organizational efficiency by implementing tools, systems and processes in collaboration with peers across the Comcast family. By analyzing / interpreting complex business data and processes, it will be your responsibility to document business requirements, conduct thorough analysis, and translate findings into actionable outcomes. Leveraging your experience, ensure the delivery of high-quality business solutions. Your role will require effective communication between business and technical teams, contributing to the development of strategies for process improvement, and staying abreast of industry trends to inform decision-making. The Senior Business Analyst position requires a seasoned professional with a keen analytical mind, excellent communication skills, and a proven ability to make meaningful impact to the business.

　　Job Description

　　About Comcast Business

　　Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

　　Core Responsibilities:

　　• Take the lead role in gathering, documenting, and validating business processes and requirements. Document new or localize existing Comcast Business practices in order stand up services to the non-US market. Ensure that processes are clear, comprehensive, and aligned with organizational goals. Facilitate communication between business and technical teams to bridge gaps and achieve objectives.

　　• Focus on Automation, remove manual intervention, multiple touchpoints in order to improve productivity and efficiency, Work closely with Sales and Operations to continually improve our processes and services.

　　• Conduct in-depth data analysis to extract meaningful insights, trends, and patterns. Present findings in a clear and accessible manner to both technical and non-technical stakeholders.

　　• Build and maintain strong relationships with key stakeholders, acting as a liaison between business and technical needs, ensuring effective communication and understanding of requirements. Serve as a trusted partner, offering insights and recommendations to support informed decision-making.

　　• Maintain change control of processes.

　　• Externally reference solutions to ensure tools, systems and process are continually measured against best in class (e.g. MEF API automation standards)

　　Requirements:

　　• 8+ years in a Business Analyst role.

　　• Experience working in Telecommunication industry is preferred.

　　• Knowledge in MEF automation standards (or other API automation standards).

　　• Familiarity in agile and waterfall delivery model.

　　• Excellent written and verbal communication skills.

　　Disclaimer:

　　This information has been designed to indicate the general nature and level of work employees perform in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

　　Comcast is an EOE/Veterans/Disabled/LGBT employer.

　　Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

　　Education

　　Bachelor's Degree

　　While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

　　Relevant Work Experience

　　7-10 Years

　　Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.