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Senior Billing Specialist
Senior Billing Specialist-March 2024
Cork
Mar 29, 2026
About Senior Billing Specialist

  It's fun to work in a company where people truly BELIEVE in what they're doing!

  We're committed to bringing passion and customer focus to the business.

  Our Senior Billing Specialist is a key player to the service we provide our customers. This role will set up customer billing and credit information in the ERP system and work closely with management on scaling credit and billing procedures. The Senior Billing Specialist is also responsible for working with customers and internal employees to answer customer questions and resolve issues while maintaining a high level of customer service in all communications. The ideal candidate for this position is well organized and excels in a fast-paced environment with high efficiency and accuracy. This position is a prime opportunity for someone looking to help shape the Billing Operations team objectives with an industry leader.

  Your day-to-day

  Represent the Billing team as needed in cross-functional projects and process improvement initiatives

  Lead efforts to improve efficiencies associated with the Billing processes

  Conduct new hire training on Billing Operations procedures

  Set-up new customers, and maintain current contact and credit limit information in the ERP system

  Deliver invoices using vendor portals and e-mail

  Create monthly invoices and credit memos

  Generate and reconcile daily and monthly batch invoices

  Run customer credit reports for management review

  Assist with written documentation of billing and credit procedures

  Manage a ticketing system and various email groups to address customer inquiries

  Review and enter tax certificates in Avalara tax system

  Maintain credit approval documentation and partner contracts

  Work closely with the Order Management and the Accounts Receivable teams

  What you bring to the team

  Strong written communication skills to document internal procedures

  Solid MS Office and Computer skills –including Excel, SharePoint, PowerPoint, Office

  High computer application literacy including ERP systems - preferably Microsoft AX D365, Salesforce, plus experience with multiple customer portals

  Self-motivated with a knack for being meticulous, detail oriented, and organized

  Strong logical thinking and analytical skills to research and resolve questions regarding customer portals and internal procedures

  Track record of being a strong team player with a positive attitude and adaptability to change

  Ability to work in a deadline driven, high volume environment while meeting SLAs and KPIs

  Flexibility to work extended hours at quarter end

  Knowledge of credit procedures and experience running D&B reports

  Experience creating and reconciling high volumes of batch and manual invoices

  Understanding of sales tax procedures is a plus

  If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

  Proofpoint was honored with 9 Best Places to Work Awards in 2023 by workplace culture leader, Comparably. To view additional awards, visit www.proofpoint.com/us/news#awards

  Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.

  We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.

  Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.

  We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.

  At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  Build and enhance our proven security platform

  Blend innovation and speed in a constantly evolving cloud architecture

  Analyze new threats and offer deep insight through data-driven intel

  Collaborate with customers to help solve their toughest security challenges

   

  We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

  Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

  Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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