It's fun to work in a company where people truly BELIEVE in what they're doing!

　　We're committed to bringing passion and customer focus to the business.

　　Our Senior Billing Specialist is a key player to the service we provide our customers. This role will set up customer billing and credit information in the ERP system and work closely with management on scaling credit and billing procedures. The Senior Billing Specialist is also responsible for working with customers and internal employees to answer customer questions and resolve issues while maintaining a high level of customer service in all communications. The ideal candidate for this position is well organized and excels in a fast-paced environment with high efficiency and accuracy. This position is a prime opportunity for someone looking to help shape the Billing Operations team objectives with an industry leader.

　　Your day-to-day

　　Represent the Billing team as needed in cross-functional projects and process improvement initiatives

　　Lead efforts to improve efficiencies associated with the Billing processes

　　Conduct new hire training on Billing Operations procedures

　　Set-up new customers, and maintain current contact and credit limit information in the ERP system

　　Deliver invoices using vendor portals and e-mail

　　Create monthly invoices and credit memos

　　Generate and reconcile daily and monthly batch invoices

　　Run customer credit reports for management review

　　Assist with written documentation of billing and credit procedures

　　Manage a ticketing system and various email groups to address customer inquiries

　　Review and enter tax certificates in Avalara tax system

　　Maintain credit approval documentation and partner contracts

　　Work closely with the Order Management and the Accounts Receivable teams

　　What you bring to the team

　　Strong written communication skills to document internal procedures

　　Solid MS Office and Computer skills –including Excel, SharePoint, PowerPoint, Office

　　High computer application literacy including ERP systems - preferably Microsoft AX D365, Salesforce, plus experience with multiple customer portals

　　Self-motivated with a knack for being meticulous, detail oriented, and organized

　　Strong logical thinking and analytical skills to research and resolve questions regarding customer portals and internal procedures

　　Track record of being a strong team player with a positive attitude and adaptability to change

　　Ability to work in a deadline driven, high volume environment while meeting SLAs and KPIs

　　Flexibility to work extended hours at quarter end

　　Knowledge of credit procedures and experience running D&B reports

　　Experience creating and reconciling high volumes of batch and manual invoices

　　Understanding of sales tax procedures is a plus

　　If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

　　Proofpoint was honored with 9 Best Places to Work Awards in 2023 by workplace culture leader, Comparably. To view additional awards, visit www.proofpoint.com/us/news#awards

　　Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.

　　We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.

　　Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.

　　We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.

　　At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

　　Build and enhance our proven security platform

　　Blend innovation and speed in a constantly evolving cloud architecture

　　Analyze new threats and offer deep insight through data-driven intel

　　Collaborate with customers to help solve their toughest security challenges

　　We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

　　Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

　　Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.