Plano 1 (31061), United States of America, Plano, Texas

　　Senior Associate, Social Media Manager

　　Are you passionate about social media engagement and real-time marketing? Are you a strategic thought leader with big-brand experience who can work in a fast-paced, always-on environment?

　　In this role, you will manage and interact with Capital One's social media communities. Excellent writing and copywriting experience is a must.

　　Responsibilities:

　　Establish Capital One Auto Navigator as a go-to source that everyone from enthusiasts to in-market consumers needs to see in their feeds.Grow followings from scratch; define Capital One Auto Navigator's social presence.Observe, surface and make recommendations regarding conversations, other social communities, trends and technologies in the marketplace that are relevant to Capital One's social presence .Manage and execute changes to the publishing calendar across channels.Contribute to a positive team environment.Define and track relevant KPIs.Create engaging posts based on established content.Develop SEO-optimized video descriptions in cooperation with the Video Content Manager.Be a community manager on a team leading and managing the conversation on Capital One Auto Finance social channels including Facebook, Instagram, and YouTube, plus other potential channels.Enforce Capital One social media guidelines to create a positive, and welcoming online community for customers across owned social channels.Execute real-time brand social communications with customers, fans, followers and advocates and provide tactical support for campaigns or activations.Identify and communicate social escalations to key stakeholders and leadership.Contribute to documentation of best practices and guidelines for Capital One's social presences.Help develop a robust social calendar and drive relevant content ideas.Contribute to team content brainstorms with social media impact in mind.Coordinate distribution campaign requirements.Obtain legal and accountable executive approval for all posts.

　　Who you are:

　　You want to be an EVIDENCE-BASED CONTENT PLANNER.Your curiosity is endless. There's always something else to learn.You're flexible and not afraid of change, in fact you welcome the challenge.You share your point of view, but seek out what might be missing and listen.You have big ideas and know the best ones are driven by proof, persistence and patience.You're a storyteller. You simplify the complex and compel your audience to act.You know how to enjoy yourself. While fun isn't mandatory, it certainly seems to follow you.You care about the work, your team and the customers you serve.You either love cars or hate traffic, or both.

　　Basic Qualifications:.

　　Bachelor's Degree or Military ExperienceAt least 2 years experience with digital communications or social media planningAt least 2 years experience in content creation or social media copywriting

　　Preferred Qualifications:

　　Bachelor's in Marketing, Communications, Journalism or Public Relations3+ years experience in community management, digital communications or social media marketing3+ years experience in public relations, marketing communications and crisis management experience3+ years of experience with social community platforms (some examples include: Sprinklr, Hootsuite, SproutSocial)

　　At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

　　Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

　　This role is expected to accept applications for a minimum of 5 business days.

　　No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

　　If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

　　For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

　　Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

　　Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).