Center 3 (19075), United States of America, McLean, Virginia

Senior Associate, Product Management - Product Operations

Do you want to be part of a team transforming an entire department by discovering business needs, uncovering where value lies, and working with technology, design, subject-matter experts, and finance professionals to create product solutions? Do you want to work in a fast-paced new product development team? Does the idea of interfacing with internal customers and across functions to do discovery and research, to find solutions that drive value, excite you?

If so, we want you!

Our Product Operations team is part of the larger Finance Product and Data Solutions (FPDS) organization which is focused on the transformation of Finance at Capital One. We are currently focused on reimagining our associate experience, reducing manual work, and enabling associates to leverage streaming and enriched data so they can provide real-time insights that help decision making at every level. Ultimately, our product journey will transform the Finance organization and how we develop and deliver critical business outcomes, in addition to how we engage with partners across Capital One.

As a Senior Associate, Product Management in Product Operations, your role will be to help shape a Product Operations function that is designed to help our Product teams create and grow our products into something that our finance associates will love. You’ll work with internal customers and stakeholders to determine what is working (or not), establish and enhance Product Management best practices, and own Product Operations initiatives.

You will have accountability for facilitating elements of the product operating model across our product teams, ensuring those teams are empowered to deliver game-changing outcomes to their customers. This is a highly collaborative role, where success requires being able to get into the weeds with the product teams, problem solve, and deliver.

As a Senior Associate, Product Management in Product Operations, you will:

Help us to build the best product organization at Capital One

Create intuitive, scalable processes that help evolve our product operating model and empower our product teams

Use data and business insights to enable better decisioning at all altitudes within FPDS

Facilitate and train product teams in elements of the product lifecycle, including road mapping, goal setting, story writing, product execution, testing, and/or product roll-out strategy

Contribute to product learning agendas and OKRs to measure success/failure

Execute with a sense of urgency to deliver solutions

Work independently across geographically diverse teams

Demonstrate strong ability to intuitively identify impediments on the critical path and problem solve to unblock them

Use excellent communication skills in navigating a matrixed organization

Champion the use of the right product technologies to drive and improve product processes

We want you if you are:

Intellectually Curious: You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges

Communicator Influencer: You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you

Do-er: You’re biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You’re well organized, able to multitask and able to prioritize your work

Passionate Customer Focus: You care about growing others and bringing them together around what’s possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs

Learner: You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help

Team Player: You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships

Basic Qualifications:

Bachelor’s Degree or military experience

At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, or project management

Preferred Qualifications:

Bachelor’s Degree in Computer Science or Engineering

1+ years translating business strategy or analysis into consumer facing digital products

1+ years of experience working on core product platforms powering digital experiences

1+ years working with cross functional teams as a product owner in an agile development process

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).