Our story

　　At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

　　Our Values:

　　Champion People – be empathetic and help create a place where everyone belongs.

　　Grow with purpose – Be inspired by our higher calling of improving lives.

　　Be Alight – act with integrity, be real and empower others.

　　It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

　　With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

　　Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

　　Learn more at careers.alight.com.

　　Job Responsibilities:

　　Be responsible for the benefits administration for client’s employees located in APAC/EMEA region.

　　Resolves cases and enter benefits data in the system for our client’s employees.

　　Collaborates with the client to resolve requests they may have related to a project or an escalated employee issue.

　　Defines the processes to support the service delivery of the International Benefits solution aligned to the global strategy, from a process and client value creation perspective.

　　Provides input in the process design and technology capabilities to ensure optimal process support from a benefits perspective.

　　Contributes to projects utilizing standard project management disciplines.

　　Takes an active part in Process Transition from Client to Alight office.

　　Works daily with other Alight Colleagues, third-party providers, and client contacts to ensure seamless process delivery for our clients’ employees.

　　Develops reports utilizing various data extraction tools to meet client plan rules and/or resolve issues.

　　Develops benefits system for new client project requests based upon complete plan rules.

　　Problem solves issues by analysing benefits system to determine gaps in functionality as compared to client plan rules to arrive at the true root cause of an issue.

　　Demonstrates quality assurance fundamentals by executing test plans to ensure client plan rules meet systematic specifications.

　　Provides creative solutions to continuously improve and optimize client delivery.

　　Participates and takes lead in system testing during Internal Acceptance Testing and supporting User Acceptance Testing.

　　Takes additional responsibility and leadership in coordinating the colleagues and mentor them.

　　Responsible for Timely Escalation of Production Related Issues with the team.

　　Work closely with Team Leads and clients in maintaining the SLAs.

　　Responsible for Timely Escalation of Production Related Issues.

　　Identifies and suggests ways in which systems and procedures can be improved to enhance the business.

　　Requirements:

　　Excellent proficiency in English language.

　　Graduate from any stream / 3-year diploma.

　　2 years of experience in BPO/HRO/Benefits Handling.

　　Process implementation experience will be an added advantage.

　　Procedure (SOPs, Work Instructions) writing experience.

　　Extensive analytical and problem-solving skills.

　　Strong attention to details.

　　Great Time management skills.

　　Experience in MS Office applications.

　　High level of self-motivation and proactivity.

　　Spotless record and strong ethos.

　　Keen and willingness to learn.

　　Commitment to achieve deadlines.

　　Willingness to work in rotational & night shifts.

　　Working with us

　　By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

　　Our commitment to Diversity and Inclusion

　　Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

　　Diversity Policy Statement

　　Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

　　Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

　　We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

　　DISCLAIMER:

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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　　About Alight Solutions

　　Alight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .

　　Our values are the essence of who we are:

　　Champion people. We are empathetic and have created a place where everyone belongs. And we win together.

　　Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.

　　Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.

　　Our Colleague Experience

　　At Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.

　　We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.

　　Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.

　　Help us reimagine how people and organizations thrive!

　　Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.

　　@AlightSolutions