Emergency Communications Specialist I

　　Salary

　　$40,955.20 Annually

　　Location

　　Orlando, FL

　　Job Type

　　Full Time

　　Job Number

　　24-032

　　Department

　　Police Department

　　Division

　　Police Administrative Services

　　Opening Date

　　01/06/2024

　　Closing Date

　　Continuous

　　Description

　　Benefits

　　Questions

　　Description

　　MULTIPLE POSITIONS AVAILABLE<<

　　APPLICATION INFORMATION: When completing an application for Emergency Communications Specialist, you must provide entire work history since high school in the Work Experience section. Account for periods of unemployment. Provide all available details. Incomplete applications will not be qualified.

　　Starting Salary: $19.69 per hour ($1.00 per hour shift differential, evenings or nights)

　　Who We Are

　　Orlando, The City Beautiful

　　For most of Orlando’s history we’ve been the place everyone wants to visit. Today, we’re also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in America. We’re transitioning from our role as the young upstart to a more mature, global city.

　　This didn’t happen by accident. Together as a community, we developed a shared vision for our city focused on creating partnerships and we’ve transformed Orlando from a place that was packed with potential into a city on the rise.

　　Our vision ensures we are an inclusive, compassionate community that is generating jobs, becoming the most sustainable city in the nation, keeping our community safe, making it easier to get around, and increasing the quality of life. Together, we can continue realizing all our city’s potential.

　　Come be part of our community with the City of Orlando.

　　NATURE OF WORK:

　　Perform specialized work in areas of emergency communications. Employees assigned to this classification receives and responds to emergency and non-emergency calls for police service by answering incoming telephone/911 lines, dispatching officers to calls, obtaining and relaying information from FCIC/NCIC; monitoring alarm systems; maintaining various logs and files and performing related clerical administrative tasks. Work is performed under general supervision in accordance with departmental procedures. Employees must exercise initiative and independent judgment to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards.

　　Minimum Requirements

　　High school graduate required plus six months clerical, customer service, or dispatching experience required; or an equivalent combination of education and experience required. Emergency communications experience preferred. Applicants must pass the CritiCall computer-administered test.

　　MUST WORK WEEKENDS, HOLIDAYS, AND ROTATING SHIFTS. Must pass background investigation and take a polygraph examination. This selection and hiring process is time-consuming and selective. Only candidates with clean criminal histories who have been drug-free for a minimum of one year will be considered.

　　APPLICATIONS WILL BE CAREFULLY REVIEWED AND ELIGIBLE CANDIDATES NOTIFIED WHEN AND WHERE TO COME FOR THE NEXT STEP IN THE PROCESS: PHOTO ID MUST BE PRESENTED AT THE TIME OF THE CRITICALL TEST.

　　IMPORTANT: To be eligible to proceed forward in the application process, applicants must meet the minimum qualifications listed in the position description. Please ensure your application provides details of all relevant experience related to the position. If you have questions or need clarification concerning the position or application process, please contact Human Resources at [email protected] or 407.246.2062.

　　Supplemental Information

　　City of Orlando Benefits (https://www.orlando.gov/Our-Government/Apply-for-a-City-Job/Benefits#section-1)

　　If this posting indicates a degree is required, the following experience will apply in lieu of any degree as follows:

　　Two (2) years of direct experience for an associate degree;

　　Four (4) years of direct experience for a bachelor's degree;

　　Six (6) years of direct experience for a master's degree; or

　　Nine (9) years of direct experience for a doctoral degree

　　01

　　Are you willing to submit to a polygraph examination?

　　Yes

　　No

　　02

　　Within the last five years, have you ever pled guilty or "no contest" (nolo contendere) to a felony, been found guilty or be convicted of any felony, or been on probation for a felony? (Answer "Yes" even if you received a suspended sentence or had adjudication withheld.)

　　Yes

　　No

　　03

　　If yes, please explain

　　04

　　Within the last five years, have you ever pled guilty or "no contest" (nolo contendere) to a misdemeanor involving perjury by making a false statement or giving false information? (Answer "Yes" even if you received a suspended sentence or had adjudication withheld.)

　　Yes

　　No

　　05

　　If yes, please explain

　　06

　　Have you, as an adult (from age 18 to the present) ever committed a serious crime (including a felony)?

　　Yes

　　No

　　07

　　If yes, please explain

　　08

　　Have you used or possessed, within the last 12 months, any illegal controlled substance (such as cocaine, crack, speed, heroin, or any other illegal substances including marijuana/cannabis?

　　Yes

　　No

　　09

　　If you answered yes to previous question, how many times have you used cocaine, crack, speed, heroin, or any other illegal substance including marijuana/cannabis during the past 12 months? Please give types of drugs, dates, and other details.

　　10

　　Have you ever committed any illegal sale of a controlled substance (such as cocaine, crack, speed, or heroin, or any other illegal substances including marijuana/cannabis and prescription drugs).

　　Yes

　　No

　　11

　　If yes, please explain

　　12

　　How many times in the last 12 months have you missed work or school due to intoxication?

　　13

　　How many times in the last 12 months have you consumed alcoholic beverages while at work?

　　14

　　How many times in the last 12 months have you been intoxicated to the point that you felt you should not drive a motor vehicle?

　　15

　　Have you ever been involuntarily terminated (fired) or asked to resign from any job? (Do not include layoffs specifically due to an employer's downsizing or reduction in workforce.)

　　Yes

　　No

　　16

　　If yes, please explain

　　17

　　Have you given any false information or intentionally omitted information, either oral or written, during your attempt to secure this position with the City of Orlando?

　　Yes

　　No

　　18

　　If yes, please explain

　　19

　　Have you applied at any other agencies for this type of positions?

　　Yes

　　No

　　20

　　If yes, please provide those agencies name.

　　21

　　How much experience in data entry, clerical, customer service, or dispatching experience work do you have?

　　None

　　Some but less than six months

　　Between six months and two years

　　Between two and four years

　　Between four and six years

　　More than six years

　　22

　　Of your data entry, clerical, and general office work experience summarized in the question above, how much was for a law-enforcement agency?

　　None

　　Some but less than one year

　　Between one and two years

　　Two years or more

　　23

　　Please provide your current driver's licenses number and expiration date. (If from a state other than Florida, please indicate)

　　Required Question

　　Agency

　　City of Orlando

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