Job Description:

　　Supports Trading functions of Wealth and Investment Management, GTS and GCIB. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing personal computer equipment and software under moderate supervision. Resolves more complex issues. Consults with end users to determine optimal configuration of equipment and applications. Installs new hardware, software, and maintains existing hardware. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Uses and applies basic technical principles, concepts and techniques. Typically 3-5 years of IT experience.

　　About us:

　　At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

　　One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

　　Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

　　Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

　　Overview:

　　This resource should have direct experience providing L2 and L3 support to Trading Floor environments. They should be comfortable working both remotely and face to face with these users in a high demand, time sensitive nature. They must also be comfortable providing this support to Bank Executives. This support includes but is not limited to end-to-end resolution of incidents within the ITSM framework, managing the software deployment life cycle, provisioning hardware requests (maintaining loaner device pools), assisting in maintaining the fluid assignment of incidents in the ticket management queue, and helping with campus moves (as required). The resource is expected to have excellent technical troubleshooting skills with the Windows OS platform, be flexible with working hours, and have excellent verbal and writing skills.

　　Required Skills:

　　3-7 years' experience in IT or equivalentExcellent technical skill troubleshooting Windows OS platforms and Window Office Suite (2010/2013/o365)Familiarity with Market Data applications, mobile device (iOS/Android/Blackberry) troubleshootingDetail orientated and possess excellent written and verbal communication skills

　　Desired Skills:

　　Familiarity with Mac OS X

　　Shift:

　　1st shift (United States of America)

　　Hours Per Week:

　　40