Description

　　United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

　　Our Values : At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

　　With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

　　Job overview and responsibilities

　　United Digital Technology is focused on managing the risk profiles of suppliers, especially in the areas of security, data protection, SLAs, financials, and their ongoing stability. United Digital Technology requires effective supplier risk & performance management to support the growing application and Infrastructure landscape.

　　Overall, effective Supplier Risk Analyst – Supplier Management in Digital Technology requires a broad range of skills and knowledge, including technical expertise, risk management skills, contract management skills, relationship management skills, data analysis & manipulation skills, communication skills, and industry knowledge. To effectively manage supplier risk in Digital Technology, it is essential to have a strong understanding of the Digital Technology landscape, including hardware, software application services, networks, and cloud services.

　　The Supplier Risk Analyst role will be responsible for analyzing data specific to vendor risk, relationship and performance management as defined by Digital Technology. This role will measure data to ensure vendors meet operational standards, performance expectations, and budget targets. To be successful in this role, one must be detail-oriented and adept at multitasking effectively as well as demonstrate exceptional analytical, problem-solving, data analysis negotiating and decision-making skills.

　　Risk Assessment & mitigation, assist in evaluating vendor risk profiles by gathering and analyzing data on operational stability, financial health, and regulatory compliance

　　Identify and assess potential risks associated with supplier relationships, specifically around reliability, resiliency & continuity of operations from digital technology suppliers

　　Develop risk mitigation strategies including action plans to minimize the impact of identified risks

　　Monitor and report on the effectiveness of risk mitigation measures

　　Supplier Performance Evaluation, conduct regular assessments of supplier performance using established metrics and KPIs

　　Provide actionable insights to relevant stakeholders. Collaborate with cross functional teams to set performance expectations and improvement targets. Monitor key performance indicators for vendors, flagging any deviations for review

　　Stakeholder Management, Maintain open and productive communication to foster positive relationships with key stakeholders

　　Address performance issues promptly and professionally, working with business owners & suppliers to implement corrective actions

　　Assist in contract review to ensure alignment with performance expectations

　　Assist in evaluating supplier satisfaction of internal stakeholders through processes such as balanced scorecard, testimonial management, performance interviews, etc.

　　Data Analysis and Reporting, Compile and analyze data related to supplier performance and risk factors

　　Generate regular reports and dashboards to provide insights to management and stakeholders

　　Present findings and recommendations to senior management and relevant stakeholders

　　Continuous Improvement, Identify opportunities for process improvements in supplier management and risk assessment process

　　Collaborate with stakeholders to develop and implement best practices

　　This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

　　Qualifications

　　Required

　　Bachelor’s degree

　　Information Technology or Business or equivalent experience, education, or training Business or Supply Chain Management

　　4+ years IT and/or business experience, or any equivalent combination of experience, education, and/or training

　　Strong analytical and problem-solving skills

　　In-depth knowledge of risk management principles, supplier assessment methodologies, and regulatory compliance

　　Proficiency using risk management software and tools

　　Communication Skills

　　The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level

　　Integrity and Trust

　　Involves being widely trusted, being seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner, keeps confidences, admits mistakes, and doesn’t misrepresent him/herself for personal gain

　　Teamwork

　　Involves working well in a collaborative setting, supporting work team by volunteering for and completing assignments, acting as a positive team member by contributing to discussions, developing and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer

　　Technical Expertise

　　Involves demonstrating a commitment to increasing knowledge and skills in current technical/functional area, keeping up to date on technical developments, staying informed as to industry practices, knowing how to apply relevant technical processes to appropriate business needs

　　Must be legally authorized to work in India for any employer without sponsorship

　　Must be fluent in English (written and spoken)

　　Successful completion of interview required to meet job qualification

　　Reliable, punctual attendance is an essential function of the position

　　Preferred

　　Master's degree

　　Strong background in Risk Management, data analysis, statistical analysis, and data visualization

　　Business or Supply Chain Management

　　Finance or Accounting

　　Contract Management

　　Risk Management

　　Communication and Interpersonal Skills

　　3 or more years IT and/or business experience, or any equivalent combination of experience, education, and/or training

　　Experience with vendor management tools

　　Experience participating on cross-functional teams

　　High proficiency MS ecosystem

　　Exceptional communication skills

　　Proficiency in Service Now to develop reports & dashboards

　　Proficiency developing dashboards using various tools like Spot fire, Tableau, Power BI

　　Familiarity with supply chain management software and procurement systems

　　Understanding of financial statements and the ability to assess supplier financial stability

　　Knowledge and understanding of (COOP) and disaster recovery plans

　　Ability to work in a fast paced environment

　　Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT