Introduction

The Senior Accounts Receivable Analyst - Collections is responsible for collection of customer accounts, providing prompt and accurate support to customers, sales representatives, field service representatives, and other company staff and the accurate reconciliation of accounts receivables portfolio

Your role and responsibilities

Responding to external and internal customer requests via phone and email in a fast-paced, highly complex environment

Independently collect past due invoices by contacting customers via phone, email or portal

Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.

Advanced organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment

Process daily and/or month-end Account reconciliations - spread sheets such as daily cash log

Cash Application of payments to customer’s accounts received via credit cards, coordinating and collaborating with a centralized cash application team.

Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company

Preparation of weekly aging report and prioritize accounts based on overdue status

Account review for credit releases

Negotiate payment plans

Train new team members on daily tasks

Required technical and professional expertise

Professional/commercial collection experience

Must have the ability to define and solve problems.

Must be self-motivated, work independently with minimum supervision, and be an effective team player.

Excellent verbal and written communication skills required.

Excel/ Word skills including Pivot tables, VLookups and other formulas.

SAP/CRM experience

Preferred technical and professional experience

Hiring manager and Recruiter should collaborate to create the relevant verbiage.