Description

　　· The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.

　　· Demonstrates effective, clear and professional written and oral communication.

　　· Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.

　　· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

　　· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

　　· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

　　· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

　　· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

　　· Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

　　Key job responsibilities

　　Respond to Seller Queries via Phone, Chat and Email

　　Handle queries from sellers across the world in their time zone

　　Follow available guidelines while handling contacts to ensure seller experience

　　A day in the life

　　Ensure Tools and resources are working before handling a contact

　　Follow guidelines while responding to seller queries

　　Highlight issues through available mechanisms

　　We are open to hiring candidates to work out of one of the following locations:

　　Virtual Location - TS

　　Basic Qualifications

　　1+ years of customer service experience

　　1+ years of driving process improvements experience

　　Speak, write, and read fluently in English

　　Experience with Microsoft Office products and applications

　　Experience with Excel

　　Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

　　Preferred Qualifications

　　Candidates should have a passion for positive seller experience.