Want to be a part of our team?

　　NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

　　In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

　　With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

　　Working at NTT

　　The SDWAN Engineer (L2) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

　　Key Roles and Responsibilities:

　　The support of SDWAN solutions such as Fortinet

　　The support of FORTI-SDWAN solutions such on a central forti-manager

　　The engineer will be responsible making sure that all client support cases are met, responded, and resolved in a timely manner without breaching the SLA.

　　Customer focused – will be required to follow up with clients, have joint troubleshooting sessions with the client to help achieve speedy resolutions.

　　Must have knowledge of configuring all fortinet value added services ipsec tunnel,fsso,web filter rules,forti-analyser reports

　　Should have basic knowledge of cisco networking technologies such as BGP, EIGRP, OSPF, HSRP etc.

　　Knowledge, Skills, and Attributes:

　　Ability to communicate and work across different cultures and social groups

　　Ability to plan activities and projects well in advance, and takes into account possible changing circumstances

　　Ability to maintain a positive outlook at work

　　Ability to work well in a pressurized environment

　　Ability to work hard and put in longer hours when it is necessary

　　Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting

　　Ability to adapt to changing circumstances

　　Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

　　What will make you a good fit for the role?

　　Qualifications / Certifications, Skills and Experience

　　An appropriate tertiary qualification in computer science or Information technology with a B.Sc Eng / B.Sc / B.Comm preferred

　　Should have a valid /NSE4 and working towards NSE5 and NSE6, advantageous to have CCNA/CCNP SDWAN Enterprise

　　Should have Firewall experience (Fortinet)

　　At least 4 Years experience in an networking environment

　　A theoretical and practical understanding and knowledge of networking topologies and TCP/IP is required

　　The candidate should have working knowledge of computer hardware, operating systems, computer network architecture, routing protocols, specifically TCP/IP

　　The candidate must be a self-starter who is prepared to work in a dynamic team environment where the latest technologies are deployed

　　Must be pro-active

　　Accurate and diligent

　　The candidate must be passionate about customer service and strive to deliver an excellent level of service

　　Good communication and writing skills

　　work well in a small team environment

　　Friendly disposition, energetic/ enthusiastic and willing to grow within an organisation

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　　Equal Opportunity Employer

　　NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

　　Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

　　Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

　　We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

　　You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!