City

　　Las Vegas

　　State

　　NV

　　Shift

　　Varies

　　Type of Shift

　　Full Time

　　Department

　　Information Technology

　　IT Audio Video Tech II Golden Entertainment Corporate (Las Vegas, NV)

　　Description:

　　Summary:

　　Provide innovative technology to relative entities implementing, deploying and building, resolving day-to-day issues, and provide excellent customer support and problem resolution. Work closely with facilities, end users, sales, and third-party vendors to support audio/visual systems for all Golden Entertainment locations that employ the relevant technology.

　　Essential Functions and Responsibilities:

　　Interact with senior internal and external personnel on significant matters often requiring coordination between organizations

　　Work with IT leadership, business stakeholders and with engaged vendors to design scalable and supportable enterprise AV solutions

　　Demonstrate good judgment in selecting methods and techniques for obtaining solutions

　　Identify opportunities for process improvements

　　Write and/or maintain documentation such as; user manuals and reference guides related to AV equipment

　　Perform IT hardware and software diagnostics and repairs (Laptops, desktops, mobile computing devices, Audio Video hardware, peripherals, IP Phones, etc.)

　　Engage end-user, gathering requirements and analyzing to provide design and architectural recommendations as it relates to AV systems

　　Provide technical support for troubleshooting

　　Develop, organize and maintain standard operational procedures (including regular maintenance requirements) and workflow processes and procedures for AV systems

　　Create documentation for testing and validation of the AV systems

　　Maintain relevant and current knowledge and be a leader within assigned technical field

　　Prioritize work efforts and multi-task in a very fast-paced environment

　　Develop and maintain A/V floor plans with equipment availability in each conference rooms, training centers and collaboration spaces

　　Must meet Company minimum driving standards

　　Provide AV support for high profile meetings, events and other 24/7 On-Call Support

　　Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position

　　Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

　　Perform other duties as assigned

　　Requirements:

　　Qualifications

　　Minimum of 4 years of live-production audio visual support experience is required

　　Strong knowledge of audio-visual equipment including different types of microphones, mixers, projectors and codecs

　　Strong knowledge of computers, presentation software and how it works with audio-visual hardware

　　Effective cable management skills to maintain organized work stations, data closets and conference rooms

　　Ability to adapt in a fast paced environment and learn new technologies as needed

　　Problem solving skills including trouble shooting techniques

　　OSHA 30 Certification

　　Lift Certification

　　Strong customer service focused skills

　　High level of professionalism during interactions with customers and vendors

　　Experience using Help Desk ticketing software to manage service tickets and document support provided

　　Knowledge hardware/software conferencing solutions; Skype, WePresent, MirrorOp, Crestron and Barco technologies, Polycom and Digital Signage

　　Knowledge of integration between multiple conferencing hardware/software solution

　　Crestron Toolbox and Fusion experience is preferred

　　Overall AV commercial integration industry experience as a hands-on A/V design, build and support

　　Excellent people skills with ability to handle difficult situations

　　Ability to take charge and act independently within scope of responsibilities

　　Keen attention to detail, with a commitment to follow through and follow-up

　　Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, management, and executive management

　　Must be a self-starter with the ability to work independently and in a collaborative team environment

　　Excellent computer skills necessary in Microsoft Office Suite and Office 365

　　Solid understanding of infrastructure and client-side architecture, software, networking concepts and technologies including TCP/IP, DNS and DHCP

　　Experience supporting Mobile Devices and Video Conferencing Systems

　　Must be available for off-hours remote and/or on-site team or customer support

　　At least 21 years of age

　　Ability to effectively communicate in English, both written and verbal

　　Obtain and maintain all work cards as required by the company

　　Verify right to work in the United States

　　Work Cards

　　Gaming RegistrationPhysical Requirements

　　Occasionally push/pull up to 50 lbs.

　　Occasionally lift and/or carry up to 50 lbs. at floor, knee, waist, and chest levels

　　Occasionally squat kneel, reach, bend, twist

　　Regularly sit and work at a desk or computer

　　Regularly standing or walking

　　Constant use of hearing and vision, distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

　　Ability to move throughout the property

　　Work Environment Potential Conditions

　　Indoor & Outdoor

　　Smoky & Noisy

　　Extreme Heights

　　Extreme hot & cold temperatures

　　Disclaimer

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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