Description

　　Do you want to develop software that will power Amazon’s mission to be Earth's most customer-centric company?

　　We invite you to join us in Luxembourg for this opportunity of building products to enable our Customer Service Associates (CSA) to deliver unparalleled customer experiences.

　　As a Software Engineer on our team, you will design and develop services and full-stack solutions that will power the associate experience for the next generation CRM. The Customer Engagement Technology (CET) team, impacts hundreds of thousands of customer service agents across geographies with a vast selection of relevant apps, and services.

　　You will have ample opportunity to leverage and develop your expertise in cloud computing, distributed systems, data processing and utilize the latest LLM technology to develop solutions that breaks new ground for Amazon. This opportunity will allow you to work with members of our cross-functional teams including product/program management, UX design and engineering teams across Amazon.

　　Successful candidates will work across all layers of the software stack including improving complex data architecture and building out new associate-facing features. We are seeking that rare combination of solid coding background, an aptitude to apply modern technologies at scale, and a willingness to question the status quo and raise the bar on every service and feature we build. If you have an entrepreneurial spirit, are deeply technical, innovative and long for the opportunity to build software that makes a difference, we want to talk to you.

　　Key job responsibilities

　　This team is a great fit for you if:

　　You are sensitive to customer needs and interested in having a firsthand impact on Amazon’s global customer base

　　You truly care about the business results of what you build

　　You like to work on an end-to-end stack (platforms, UI, distributed systems, databases)

　　You like to solve interesting technology problems

　　You enjoy collaborating in a diverse team environment

　　A day in the life

　　Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

　　About the team

　　Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

　　We are open to hiring candidates to work out of one of the following locations:

　　Luxembourg, LUX

　　Basic Qualifications

　　Experience (non-internship) in professional software development

　　Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems

　　Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design

　　Experience building complex software systems that have been successfully delivered to customers

　　Preferred Qualifications

　　Bachelor's degree in computer science or equivalent

　　Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence

　　If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.