JOB SUMMARY

　　The Scheduling Specialist under general supervision and in accordance with established procedures, schedules outpatient diagnostic procedures including but not limited to radiology and imaging procedures, validates outpatient orders, and captures patient demographic and insurance information.

　　ESSENTIAL FUNCTIONS OF THE ROLE

　　Contacts patients or providers for outpatient diagnostic procedures.

　　Contacts patients to schedule outpatient diagnostic procedures.

　　Collects patient demographic and insurance information during scheduling phone call with provider or patient.

　　Validates insurance is in network with the provider.

　　Compiles patient information such as diagnosis, reason for procedure, medications, allergies and other applicable information prior to scheduled procedure.

　　Monitors inbound orders process to ensure orders are validated and routed appropriately to ensure patients are contacted timely to schedule procedure.

　　Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.

　　Responsible for meeting telephone system metrics and any other productivity standards set by the department to include length of call, length of answer time, and number of calls taken within a specific period.

　　KEY SUCCESS FACTORS

　　Must consistently meets performance standards of production, accuracy, completeness and quality.

　　Requires good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.

　　Ability to maintain a professional demeanor in a highly stressful and emotional environment, behavioral health and suffering patients in addition to life/death situations.

　　Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.

　　Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.

　　Excellent data entry, numeric, typing and computer navigational skills.

　　Basic computer skills and Microsoft Office.

　　BENEFITS

　　Our competitive benefits package includes the following

　　Immediate eligibility for health and welfare benefits

　　401(k) savings plan with dollar-for-dollar match up to 5%

　　Tuition Reimbursement

　　PTO accrual beginning Day 1

　　Note: Benefits may vary based upon position type and/or level

　　QUALIFICATIONS

　　EDUCATION - H.S. Diploma/GED Equivalent

　　EXPERIENCE - Less than 1 Year of Experience

　　As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.