Description If you love building solid customer relationships, this Scheduling Specialist position via Robert Half might be for you. Are you an articulate, highly-skilled candidate? You could find an excellent career opportunity in this Scheduling Specialist position. This Scheduling Specialist job is long-term contract / contract to permanent, and located in Lansing, Michigan. If you want to work in a dynamic, rapidly-changing call center, this could be the job for you!

　　Major responsibilities

　　Handle incoming telephone calls

　　Give exceptional customer service in a timely fashion

　　Retrieve and oversee the sending of written business communications

　　By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers Requirements - Ability to navigate multiple computer systems, applications, and utilize search tools to find information

　　Proficiency with Microsoft Office applicationsProven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

　　2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

　　Strong customer service and office administrative skills

　　success driven attitude and an engaging businesslike approach

　　Phone System experience

　　Microsoft Excel experience desired

　　Foundational knowledge in Phone Coverage

　　Customer service experience

　　Command of scheduling

　　Ability to recognize, evaluate, and resolve problems effectively

　　Excellent communication and organizational skills

　　Experience performing extensive research to resolve complex customer inquiries

　　Demonstrated ability to interact effectively with internal and external partners and clients/customers

　　If you derive detail oriented and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .