UPMC Western Maryland is seeking a detailed orientated Scheduling Secretary to join their team in the Community Scheduling department.

　　As a Scheduling Secretary, you'll perform all aspects of scheduling duties for all radiology modalities. Employee will deal professionally with all customers including patients, families, patient units, hospital personnel, physicians, radiologists, referring physicians and office personnel, etc.

　　Responsibilities:

　　Participate in the training of new scheduling staff.

　　Review all imaging resources on a daily basis for open slots and potential scheduling errors.

　　Operate multi-line phone system and ACD telephone software. Follow scripted radiology format accurately and completely.

　　Document patient demographics accurately.

　　Enter data into the computer and processes requisitions to confirm data entry.

　　Enter information into the RIS system. Complete appropriate forms. Follow up on any incomplete or inaccessible information to assure a completed record.

　　Gather and record demographic, financial and insurance information on each patient during the initial intake interview which may take place either in person or over the phone.

　　Troubleshoot scheduling complaints and communicate all issues to the supervisor.

　　Adhere to scheduling guidelines for gathering required exam information and conveying restrictions.

　　Schedule exams accurately, both automatically and manually, for all radiology modalities.

　　High school diploma or GED required.

　　3-5 years related work experience in a medical setting and/or a current Radiology Scheduler with knowledge of Imagecast, MS word, MS Excel, and EOIC training preferred.

　　Medical Terminology preferred.

　　Excellent interpersonal, organizational, and written communication skills.

　　Problem solving skills. Ability to work with physicians, management, and staff personnel efficiently and effectively in a professional manner.

　　Ability to work independently and take minimal directions.

　　Tact, patience and understanding required.

　　As customer service is a priority in this position, training and certification as a Patient Ambassador is required prior to, or during the initial six-month review period.

　　Licensure, Certifications, and Clearances:

　　UPMC is an Equal Opportunity Employer/Disability/Veteran