Salon Manager BTC - West Oaks Mall

　　Location:Ocoee, FL, United States (https://jobs.jcp.com/jobs/location/139505/ocoee-fl-united-states) -

　　Job ID:1116848

　　Salon Professionals

　　Job Type:Full-Time

　　Date Updated:Dec 30, 2023

　　At JCPenney Salon, our leaders are dedicated to guiding their teams to success by developing their stylists and delivering an exceptional client experience every day. As a behind the chair salon manager, you may work up to 8 - 16 hours per week behind the chair (depending on salon volume) with your own clientele, alongside your team. Additionally, leaders coach and motivate your team to becoming the top salon professionals in America; while supporting the business to drive retail and service results through creative marketing, networking, and promoting client loyalty. Our salon business is a key driver of traffic and revenue for the JCPenney company. As a leader you will represent the company values we uphold every day to make it count for our customers. Come see what it means to work with a family at the JCPenney Salon!

　　Primary Responsibilities:

　　Client Experience

　　Leads by example in all interactions with clients, and supports stylists to ensure they can provide an exceptional client experience

　　Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution of the

　　Motivates and engages the team to provide exceptional service through consistent communication, coaching and recognition

　　Provides services including but not limited to cut/style, chemical services for all hair types, and performs other hair styling services as required to meet or exceed the client's expectations in a positive, professional manner

　　Team Development

　　Proactively recruits qualified stylists to join team through the use of Social Media, targeted Recruiting Websites, Referrals and engaging Stylists at local Salons and Cosmetology Schools

　　Provides coaching and feedback that is frequent, balanced, meaningful and improves effectiveness

　　Creates opportunities for learning that drive associate success throughout their career

　　Ensures stylists complete available training by scheduling Associates for Core and Artistic Education as courses are offered internally

　　Inspires loyalty, passion, and growth in the salon by creating an environment that is inclusive, respectful, professional and fun

　　Business Performance

　　Reviews reports to quickly identify and prioritize areas of opportunity in the salon, determines root cause of the opportunity, and sets direction to achieve productivity - referral - rebooking - return rate and client acquisition standards

　　Delivers Salary Cost objectives to achieve profit plan

　　Merchandising

　　Reviews SET guidance and makes appropriate adjustments based on salon layout while maintaining core standards in Salon

　　Actively walks the salon and backbar to identify opportunities related to merchandising, replenishment, and recovery

　　Handles or directs salon team to address product related issues that have biggest impact to the client

　　Manages backbar expenses to plan

　　Performance Standards / Programs

　　Consistently meets established performance standards for the role, including (but not limited to) product and service sales, client experience, productivity, and attendance

　　Reviews and follows all company programs (including but not limited to) hiring practices and state safety regulations, and accurately advises salon associates on how to address any related issues

　　Cosmetology License

　　A current cosmetology license is required in the state you are applying.

　　Core Competencies:

　　Prioritizes customers

　　Focuses team efforts on superior customer service and a quality salon client experience, with the goal of rebooking. Make the client feel at home by providing a thorough consultation, prioritizing their time and services, and recommending appropriate retail. Also, meeting the needs of salon associates by valuing the need for work like balance and prioritizing important experiences in and out of the workplace.

　　Takes accountability

　　Holds the team accountable for performance and empowers individuals to do the same for themselves. Actively manage and understand what is happening in your salon and lead by example. Equip your team with the tools and skills they need to be successful on the job; and then celebrate your associate wins and encourage them to have pride in their work accomplishments.

　　Produces results

　　Establish goals and explain how success will be measured for each area of responsibility. Prioritize work and remain adaptable to change as new challenges arise. Motivate the team to stay focused on driving team and company results to reach quarterly and annual goals.

　　What you get:

　　In addition to a competitive wage, this position offers 50% commission on service sales behind the chair and 10% commission on retail sold with a service.

　　Eligible for bonus under the Management Incentive Plan.

　　If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit http://www.yourjcpbenefits.com

　　About JCPenney:

　　JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter and LinkedIn.

　　Job Title:Salon Manager BTC - West Oaks Mall

　　Location:Ocoee, FL, United States (https://jobs.jcp.com/jobs/location/139505/ocoee-fl-united-states) -

　　Job ID:1116848

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