Overview

　　How you move is why we’re here. ® Now more than ever.

　　Get back to what you need and love to do.

　　The possibilities are endless...

　　Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

　　the abundant opportunities for growth and success.

　　If this describes you then let’s talk!

　　HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report . As a recipient of theMagnetAward for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

　　Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

　　Salesforce Business Analyst

　　Salesforce Team

　　Information Technology

　　Based in NYC (3 days in the office required)

　　Hospital for Special Surgery has an opportunity for an experienced Salesforce developer to collaborate on all aspects of the implementation of Salesforce Health Cloud for patient access and referrals. As a key member of the Information Technology Department, the Salesforce Business Analyst will attain specialized knowledge of the software and serve as a vital liaison between the HSS IT Department, hospital departments, HSS Connect, patient access, and physician’s offices.

　　Responsibilities

　　Responsible for meeting with business users of Salesforce to understand their business use case and system workflow needs.

　　Responsible for documenting the use case and workflow needs of the business and confirming those with appropriate business stakeholders.

　　Understands and documents all aspects of a use case to cover reporting and analytics, workflow and system configuration, integration requirements and data migration requirements. Responsible for translating those use cases and workflow needs into user stories to be added to an Agile backlog

　　Answers clarification questions from development team and also liaisons with the business to obtain further clarification when necessary.

　　Actively work on all aspects of Salesforce implementations through the maintenance stage

　　Coordinate and communicate with patient referrals and access personnel, including managers, representatives from other business entities and physician’s offices

　　Routinely perform in-depth analysis of workflows, data collection, report details and other build, design and configuration issues associated with Epic use

　　Collaborate effectively with Salesforce premier support using appropriate tools

　　Develop relationships, trust, and credibility to successfully manage multiple demands; maintain daily communications with Salesforce end-users

　　Review software, workflows, analyze business operations, and collaborate with colleagues, HSS Business Representatives/Subject Matter Experts and end-users to ensure systems are suitable for the organization’s HSS Connect, patient access and physician’s practice needs

　　Assume responsibility for developing and documenting internal procedures used in conjunction with Salesforce applications; play an integral role in supporting the HSS adoption and engagement strategy (i.e., train, support and optimize access, referrals, scheduling, clinical, financial & practice management solutions)

　　Provide on-site support during go-live and system upgrade scenarios; provide on-call support on a rotating basis

　　Assist with all Quality Assurance processes including change management and testing efforts; participate in disaster recovery measures

　　Participate in user meetings, in-services and internal team meetings; Provide subject-matter-expert knowledge transfer to colleagues

　　Remain current on Salesforce technologies and obtain certification in Salesforce applications as warranted

　　Physical Working Conditions

　　Comfortable indoor area

　　Sitting in a comfortable position with frequent opportunity to move about the department

　　Ability to travel to and from mid-town Manhattan to the main Hospital campus and various offsite locations as required

　　Qualifications

　　Minimum Requirements

　　Bachelor’s Degree required; BA/BS degree or equivalent

　　Minimum of 2+ years of relevant experience required and at least 1 year of related application experience

　　Detail oriented with the ability to understand and clearly document complex use cases and workflows.

　　Experience driving consensus among diverse sets of stakeholders to include technical and non-technical people.

　　Experience acting as a business analyst in an Agile software development environment and experience with Agile software development principles.

　　At least 1 year of healthcare experience required

　　Solid understanding of the operational practices of customer relationship management solutions, scheduling, referrals, patient access for certain types of visits, and how these practices relate to the medical record flow for appointments

　　Familiarity with business integration points, including new patient creation, appointment scheduling, registration, benefits, referrals, PCP assignment and referral orders

　　Driven to expand on current healthcare IT knowledge and expertise

　　Self-motivated, detail-oriented and pragmatic; a team player who is analytical and solution-focused

　　Superior oral, written and non-verbal communication skills; ability to forge and maintain strong professional relationships

　　Expert level proficiency with MS Office, including: Project, Excel, Visio, PowerPoint, SharePoint

　　Ability to contribute to meetings, prioritize issues, resolve conflicts, manage project plan and communicate with all levels of the organization

　　Successful candidates will be required to obtain/maintain Salesforce Certification(s) essential to their function

　　Flexibility to work an expanded work schedule, including early mornings, nights & possibly weekends during major implementation and support efforts

　　Ability to conduct detailed assessment of current state workflows & develop efficient future state workflows

　　Desired Qualifications

　　Master’s or advanced degree preferred

　　Certified in one or more applications, must maintain certification on an ongoing basis

　　Epic application experience

　　Kyruus scheduling application experience

　　Current Salesforce Certification(s) strongly preferred

　　3+ years working in a healthcare patient access, registration & scheduling environment

　　Prior experience implementing, teaching and supporting clinical and non-clinical users with new applications in a hospital environment is optimal

　　Cross-application integration experience is highly desired

　　Assessment and change management/transformation experience preferred

　　Experience and participation in at least one full implementation lifecycle

　　Other Requirements

　　#Hybrid#LI-TA1

　　Pay Range - Minimum

　　USD $100,000.00/Yr.

　　Pay Range - Maximum

　　USD $120,000.00/Yr.

　　Posted Date2 months ago(1/2/2024 2:15 PM)

　　Job ID2023-18806

　　LocationUS-NY-New York

　　CategoryInformation Technology - All Openings

　　Emp StatusRegular Full-Time

　　Hours per Week35

　　ShiftDays