Sales Support Specialist

　　Job Description:

　　Process and document customer payments accurately and efficiently, coordinating with Finance, Sales and customers as needed

　　Process VA credit card payments

　　Deposit paper checks received in mail

　　Support Finance as backup for ACH payment processing and non-government credit card payments

　　Ensure accurate payment entry in inventory/invoicing system

　　Provide support for sales team

　　Maintain accurate inventory levels for marketing materials (print outs, clothing, etc)

　　Ensure internal sales team has sufficient support materials and replenish when needed

　　Maintain up to date records for employees receiving auto allowance, including drivers licenses, insurance records, conduct annual DMV records check

　　Assist with collection and tracking of Open Payments reporting for 1099 Sales Consultants, as needed

　　Communicate new and changing processes between the Sales Team and Customer Service & Sales Support

　　Coordinate IT/systems on/offboarding for new and departing employees; coordinate return of devices, IC, materials, and other assets for departing employees

　　Assist sales team with admin support for NCEs and other administrative needs

　　Serve as company administrator for key shared services:

　　Call routing and administration (currently: Grasshopper); answer/route “general” calls; manage faxes per SOP

　　FedEx portal, including processing invoices for review/approval in bill.com

　　Video conferencing (Go-To-Meeting)

　　Liaison for headquarters offices, including ensuring mail distributed to appropriate employees

　　Serve as coordinator for general company email

　　Support order processing

　　Process and ship customer orders accurately and efficiently via telephone calls and e-mail from the internal sales team and customers

　　Communicates updates on order status, inventory, pricing, and shipping information

　　Consults with sales, management, other departments, and outside partners to ensure orders ship on time

　　Coordinate and perform monthly consignment reconciliations for internal salespeople, customers and third-party distributors

　　Assist in troubleshooting order processing / inventory system issues internally and with vendor

　　Assist with the management of on-site product inventory

　　Help resolve any sales and customer issues in a timely and efficient manner, escalating when required.

　　Perform, organize, and streamline operational tasks to reduce the potential for errors.

　　· Support continuous improvement of systems and processes by documenting and implementing enhancements to current systems and standard operating procedures

　　· Participate as needed with special projects or requests

　　Skills:

　　Customer service, Sales support, Order entry, Customer support, crm software, microsoft office, salesforce software

　　Additional Skills & Qualifications:

　　Minimum of 4 years of sales support, customer service, administrative or finance experience

　　Minimum high school graduate. Prefer college degree.

　　Manager loves to hear about systems experience. Proficiency with computers/software

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.