Job Summary

　　As a Sales Strategy Support Manager in the Consumer Home Lending Strategy Team, you will be at the forefront of change, organizational success and integration of AI/ML strategies. You will play a pivotal role in driving organizational success by ensuring sales, strategy and product areas are prepared and ready for change. Your responsibilities will span from collaborating with key partners to assess forthcoming change, develop and prepare change readiness plans and fostering a positive change culture. This role requires a proactive mindset, strong oral and written communication skills, and a servant mindset.

　　Job Responsibilities

　　Collaborate with sales, partners and key stakeholders to access organizational needs and ensure readiness for change.

　　Develop and oversee change management strategies to optimize process improvements and sales performance.

　　Provide input and partner with training and communication teams in creating effective communication plans for change initiatives, ensuring key messages are conveyed to key stakeholders and Home Lending leadership.

　　Organize, coordinate and synthesize key results and activities across the distribution strategy organization within the Home Lending Consumer Originations team

　　Ensure monitoring plans are in place post launch of key initiatives to ensure adoption and effectiveness.

　　Stay informed about industry trends and best practices related to change readiness, AI/ML utilization and sales strategy.

　　Manage and guide key projects and initiatives in partnership with Field Sales leaders to ensure widespread adoption in sales behaviors across the country

　　Gather, input and manipulate information for standard business purposes, including executive-level decks for review with Senior Executives

　　Validate accuracy of data and assist with preparation, presentation and reporting

　　Help solve problems and distribute updates/presentations across various stakeholder groups

　　Actively look for ways to improve service to key partners and constituents (e.g. Field Sales teams)

　　Required qualifications, capabilities and skills

　　Use data to inform and land on the right decision

　　Strong process design skills and ability to independently translate an end-state vision for lead optimization and distribution into pragmatic execution / well-paced roadmap

　　Robust problem-solving skills and analytical mindset to manage across multiple stakeholders, trade-offs, and constraints to ensure roadmap delivery

　　Business analytics and the ability to represent executive level internal and external stakeholders

　　Excellent communication skills - written and verbal

　　Strong analytical skills, with the ability to assess the impact of change

　　Familiarity with project management methodologies and tools

　　Attention to detail and ability to handle a multi-project environment

　　Adaptability and resilience in a fast paced, dynamic environment

　　Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

　　We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans