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Sales Representative, Aftermarket Services
Sales Representative, Aftermarket Services-March 2024
Oak Harbor
Mar 28, 2026
About Sales Representative, Aftermarket Services

  Career Area:

  Sales

  Job Description:

  Your Work Shapes the World at Caterpillar Inc.

  When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

  Caterpillar’s Construction Industries Services Division (CISD) is hiring a Sales Rep for Aftermarket Services . The CISD team is responsible for growing and supporting sales of aftermarket parts and service for Construction Industries machines. As a Sales Rep, Aftermarket Services , you will play a vital role in growing aftermarket parts and services within the Pacific Northwest. You will be working in close collaboration with Western States, NC Machinery and Tractor & Equipment Co. to deliver on their targets, execute the Construction Industries Services Division’s strategy in those dealers’ respective territories and contribute to the key enterprise goal of doubling the aftermarket business by 2026.

  Role Summary : Lead and manage relationships with dealers to achieve sales targets by focusing growth through parts and service sales, machine rebuilds, and customer value agreements. Assist in the development of dealer sales capabilities.

  What You'll Do

  In this role, you will collaborate with designated dealers to drive revenue and growth for the aftermarket solutions business in your assigned territory. To achieve this growth, you will collaborate closely with our dealer network to provide guidance to optimize dealer’s sales force effectiveness.

  Strategic Responsibilities

  Communicates the importance of customer needs/expectations and commits to resolving them.

  Perform regular sales performance reviews with dealers and ensures implementation of corrective actions where needed.

  Seek understanding, document, and communicate internally on target customer requirements, business models, competitive landscape, and other market intelligence to ensure product groups and business partners are aware of product and customer needs.

  Partner with dealers’ Parts & Service Sales Managers and their teams to influence sales force effectiveness.

  Adopt and be an advocate for sales funnel management methods.

  Collaborate with Aftermarket Services support teams to identify customer accounts for growth; develop and implement aftermarket solutions account plans.

  Develop local action plans, using CRM and Customer Insights, to identify lost sales opportunities.

  Drive eCommerce adoption and sales growth with target customers, with focus on activating dormant customers.

  Identify and communicate opportunities for improving aftermarket solutions sales management, marketing, and operational capabilities at assigned dealers.

  Partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship.

  Tactical Responsibilities

  Deliver the annual total STU (Sales to User) business plan for the assigned dealer.

  Develop and execute aftermarket services marketing campaigns leveraging predictive marketing leads for targeted customers in collaboration with dealers.

  Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and key dealer actions.

  Manage your Travel & Expense budget.

  Analytical Responsibilities

  Collaborate with assigned dealers to implement sales funnel management methods in relation to target customer segments (like Prioritized Service Events).Continuous Learning

  Keep up to date with industry trends, changing technology and market regulations.

  Maintain knowledge of Cat products by attending related conferences, training, and building relationships.

  What You Have

  Construction, heavy equipment, or related industry or aftermarket experience

  Effective communicator and relationship builder

  Strong negotiation, influence, and value selling skills

  Business acumen and customer focus

  Ability to travel 50-75% of working time

  Acts with a sense of urgency

  Accountable (takes ownership of dealer business and issues)

  Top Candidates Will Also Have

  Experience in sales & marketing

  Strong time management and organization skills

  Experience prioritizing, growing, and executing plans to achieve metrics

  Experience analyzing data for trends and market insights to make business decisions

  Ability to translate goals into clear action plans that deliver results

  Self-starter with strong initiative, ability to work autonomously, positive attitude

  Bachelor’s degree

  Additional Details

  This is a travelling role (50-75%) covering customers in the US Pacific Northwest (Montana, Washington, Idaho, Alaska).

  This role will ideally be based in Boise, ID or Seattle, WA. However, residence within the assigned territory may be considered as well.

  Domestic relocation assistance is available to Boise or Seattle only.

  How We Support You (Employee Benefits)

  Our goal at Caterpillar is for you to have a rewarding career. We offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a yearly bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

  Your Work Shapes the World

  At Caterpillar, we believe each person is unique and valued, and are committed to ensuring that our workplace is diverse and representative of the many customers we serve around the globe. Different perspectives help us achieve our best work and come together to form a high-performing Caterpillar team that makes positive changes in the communities where we live and work.

  #LI #careers

  Summary Pay Range:

  $108,360.00 - $162,480.00

  Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

  Benefits:

  Annual incentive bonus plan*

  Medical, dental, and vision coverage

  Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

  401k savings plan

  Health savings account (HSA)

  Flexible spending accounts (FSAs)

  Disability benefits

  Life Insurance

  Parental leave

  Healthy Lifestyle Programs

  Employee Assistance Programs

  Voluntary Benefits and Employee Discounts

  Tuition Reimbursement

  Career Development

  *Subject to annual eligibility and incentive plan guidelines .

  Any offer of employment is conditioned upon the successful completion of a drug screen.

  EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

  Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

  There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

  Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.

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