AppleCare Sales Program Manager

　　Cupertino,California,United States

　　Sales and Business Development

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　　Summary

　　Posted:Feb 19, 2024

　　Weekly Hours: 40

　　Role Number: 200532853

　　The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! Apple is looking for a highly motivated individual to support the development and execution of the Apple Retail strategy for AppleCare within the Worldwide Channel Sales organization. The ideal candidate will partner with Retail Store teams, Apple Store Online, and Retail leadership in region as well as AppleCare Finance, Reporting & Analytics, and Geo Sales in order to successfully grow the AppleCare attach, increase revenue sales and elevate the customer experience. You will be responsible for coordinating program initiatives, developing success metrics and KPI’s in alignment with leadership and cross-functional partners. You will also be responsible for developing and offering solutions to complex, ambiguous and high visibility business issues. This ideal candidate is comfortable in ambiguity but has an insatiable curiosity. You are discrete, high-energy, agile-minded, strategic, a direct communicator, highly organized and able to thrive in a fast-paced, complex environment.

　　Key Qualifications

　　8+ years of related experience in channel sales, analytics, and business development.

　　Excellent communicator with emphasis on excellent soft selling capabilities, ability to influence people and teams without direct management responsibilities.

　　Outstanding project management and organizational skills; Organizationally savvy.

　　Intelligent quick learner with an analytical orientation, strategic vision, consensus building skills, and willing to take action.

　　Analytical problem solver with a can-do attitude and flexibility to accommodate to evolving business needs.

　　Independent and self-sufficient, able to excel with autonomy and ambiguity. You’re thoughtful, ethical, friendly, with a positive can-do attitude.

　　Track record of successfully designing and leading business projects to completion, adapting to new business topics and findings.

　　Ability to partner and influence within Apple Retail cross-functional divisions (ASO & ARS).

　　Proficient on MacOS (Specifically applied to Microsoft Excel and Keynote).

　　Strong written, presentation, and Keynote skills.

　　Strong quantitative skills with ability to synthesize and distill large amounts of information/data into simple and clear action plans.

　　Description

　　In this role, you will be responsible for driving and influencing the AppleCare business within Apple Retail as part of the Worldwide Channel Development organization. You will identify sales opportunities through detailed analysis and strategic insight, develop financial models to prove the case for new initiatives, and prepare persuasive presentations to ensure support among internal customers and inspire external partners. You will also be responsible for building process and reporting on performance to ensure new critical initiatives are successfully implemented at scale. - Analyze performance of AppleCare products and product enhancements in the Apple Direct channel. Glean findings and insights to build go-forward recommendations for scale. - Build actionable insights, plans to overcome selling obstacles and objectives, specifically aimed to support geo and market level preferences. - Partner with Retail Store teams to assess performance of quarterly actions, making recommendations and building streamlined process into go-forward evergreen business practices. - Build strategic revenue generating opportunities and solutions to scale the sale of AppleCare products in the Retail Enterprise channel. - Storytelling through keynote design. Build strategic keynote presentations to AppleCare and Retail leadership, updating on the progress to goals and performance of tactical initiatives. - Continually seek and implement initiatives for team optimization and business improvements.

　　Education & Experience

　　Bachelor’s degree or equivalent experience required Advanced degree preferred

　　Additional Requirements

　　Pay & Benefits

　　At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $131,300.00 and $197,400.00, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Apple Footer

　　Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race,color,religion,sex,sexual orientation,gender identity,national origin,disability,Veteran status,or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .

　　Apple will not discriminate or retaliate against applicants who inquire about,disclose,or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .

　　Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco,review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.

　　Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .

　　Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .