Sales Ops Programmatic Account Manager

　　The Sales Ops Programmatic Account Manager is a collaborative role providing pre- and post-sale support of the Spectrum Reach's local programmatic sales team. This key team member is integral to ensure regional and local advertisers and agencies have a positive customer experience in order to drive programmatic revenue growth. This position will support accounts and monitor deals with both consultative and technical approach to insure revenue consistency and growth. This role requires experience supporting programmatic deals (specifically streaming/ CTV), working with publisher sales teams targeting agency holding companies and their respective programmatic buying teams, Yield and ad-ops collaboration, a strategic and analytical perspective, and experience providing regular updates to sales teams/leadership.

　　Who We Are:

　　Spectrum Reach (www.spectrumreach.com) helps local businesses grow through the best content, insights, products, and people that connect advertisers to their intended audiences across TV, apps, social, and other media platforms. Spectrum Reach operates in multiple states and local markets that can reach over 27 million households by creating scalable advertising and marketing services driven by data insights and award-winning creative services.

　　What We Are Looking For:

　　Actively and consistently support all efforts to simplify and enhance the customer experience.

　　Campaign Management

　　Manage the deals/ campaigns from start to finish and ensure deal performance and delivery is aligned with expectations of the client.

　　New deal setup lead all new incoming agency and advertisers deals sourced by our local sales team; taking specs agreed to by client, entering into system to create new deal IDs.

　　Deal activation lead, insuring new deals activated in timely manner, communicating internally to work through process and insure SLAs met, and updating client when deals are live or deal status.

　　Troubleshooting programmatic spend with our Yield, Ad-Ops and sales teams; serve as a client-direct resource if there are issues accessing a new deal as needed.

　　Develop and communicate best practices for new and developing programmatic support structure.

　　Customer Support

　　Primary sales resource for any technical client questions.

　　Client servicing support for Sales - collaborating with sales to engage with clients directly and provide regular communication to highlight deal performance trends (e.g. clearing CPMs), pacing, optimization recommendations, and gather feedback on the deals that were built to understand necessary changes to improve future schedules.

　　As needed, attend reoccurring client check-ins with sales (phone, video, in person) to encourage open line of dialogue.

　　Act as point of contact for client recaps, partner with internal team to pull together materials and insights for sales to present to clients.

　　Sales Support

　　Collaborate with local sales team to manage pipeline, stakeholder mapping, cultivating new relationships, and deal flow.

　　Support local sales team marketing/ sales material creation for agency/ client specific meetings.

　　Understand agency objectives and KPIs and translate that into programmatic deals that meet those needs.

　　Partner with Yield team to maximize inventory usage to ensure deal delivery and/or help fill holes to maximize fill rate.

　　Stay ahead of the curve on marketplace trends relating to programmatic and CTV.

　　Perform other duties as assigned.

　　Required Skills/Abilities and Knowledge

　　Knowledge of the programmatic ecosystem, and how CTV is bought and sold

　　Experience with both PMP and PG deal types

　　In-depth knowledge of programmatic terms and calculations

　　Experience with Salesforce, SSP Platforms (Magnite, Freewheel), and other Advertising software or technology

　　Experience supporting programmatic deals (specifically streaming/ CTV), working with DSPs and SSPs, Yield and ad-ops collaboration, a strategic and analytical perspective, and client facing experience

　　Familiarity with and experience in programmatic; understanding of deal IDs, metrics, and optimization strategies

　　Customer focused to insure excellent client experience and service pre, during, and post

　　Demonstrated organizational skills and attention to detail

　　Effective communication skills in a faced paced sales environment

　　Required Education

　　Bachelor's Degree in related field required or equivalent combination of education and experience

　　Required Related Work Experience and Number of Years

　　Experience in programmatic account management experience 3+ years

　　Preferred Skills/Abilities and Knowledge

　　Previous experience supporting a team of Sales, Advertising, or Marketing professionals

　　Previous experience in ground level, fast growing, newly formed programmatic business

　　Experience working within a high growth newly formed programmatic business

　　Previous experience in an Ad Agency, Media, SSP, DSP, Agency Trading Desk

　　Hands on experience with SSP, DSPs, marketplaces (e.g. SpotX, TTD, Freewheel)

　　Understanding of 3rd party ad servers, tags, and video ad serving concepts (e.g. VAST)

　　ASA308 2023-26153 2023

　　Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

　　Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

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