Position overview

　　Sales Operations offers critical, strategic and day-to-day support to the Sales Coverage Team and is actively involved in all aspects of the business across all functions and regions. The team is responsible for the preparation and approval of wide range of legal documents, provides controls to ensure correct booking of sales revenues via salesforce.com and is responsible for ensuring timely delivery of data to MSCI's clients.

　　Your key responsibilities

　　• Ad-hoc reports needed during quarter end and on a weekly basis.

　　• Manage and work with Salesforce for queue management of cases and other vendor platforms.

　　• Permission and set delivery of products, data, and software, resolves product delivery issues.

　　• Provide ideas for automation

　　• Liaison Product Management on product releases and changes.

　　• Work closely with the Salesforce.com Development Team on to recommend system enhancements and identify existing system issues.

　　• Participate in ad hoc projects

　　Specific knowledge and skills

　　• Studying degree in Business, Finance, Administration or related field. (6th semester or above)

　　• Excellent English communication skills are essential.

　　• Knowledge of Microsoft Office Programs

　　• Excellent interpersonal and communication skills, outgoing and confident.

　　Desired experience

　　• Experience with Customer Service and working with multi-functional teams

　　Desired qualifications

　　• Strong organizational skills with the ability to multi-task.

　　• Investigative and creative approach to problem solving

　　• Strong attention to detail.

　　• Highly motivated with the ability to work independently, with initiative and to demonstrate ownership for projects.

　　• Proactive personality

　　• Salesforce.com knowledge is a plus.

　　About MSCI

　　At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

　　MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.

　　To learn about life at MSCI visit careers.msci.com, follow us on LinkedIn and Glassdoor or join our Talent Community.

　　To all recruitment agencies

　　MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

　　MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [email protected] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.

　　Note on recruitment scams

　　We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on our careers site.