Vendor empanelment at customer end Customer operational support.

　　Customer engagement for operational aspects of sales work.

　　Manage sales process operations and coordinate legal/functional documentation for sales process.

　　Provide troubleshooting assistance for customer orders, account statuses and relevant problems

　　Provide data and guides to help the sales team

　　Develop and monitor performance indicators

　　Manage sales tracking tools and report on important information

　　Keep record of sales trends

　　Liaise with account managers to develop specific sales strategies

　　Stay up-to-date with new product and feature launches and ensure sales team is on board

　　Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience

　　Suggest sales process improvements

　　Requirements:

　　Proven work experience as a Sales support specialist or Sales support associate

　　Understanding of legal/functional paperwork around sales processes

　　Hands on experience with ERP and CRM systems

　　Proficiency with MS Office Suite, particularly MS Excel

　　In-depth understanding of sales principles and customer service practices

　　Excellent communication skills

　　Analytical and multitasking skills

　　Teamwork and motivational skills

　　BS degree in Marketing or associates degree in relevant field a plus

　　What to expect from Pearson

　　Did you know Pearson is one of the 10 most innovative education companies of 2022?

　　At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

　　We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

　　Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

　　To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

　　If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

　　Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

　　Job: SALES

　　Organization: Assessment & Qualifications

　　Schedule: FULL_TIME

　　Req ID: 13907

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