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Adjuster
Adjuster-March 2024
Grand Rapids
Mar 28, 2026
About Adjuster

  Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

  A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

  Great Place to Work®

  Most Loved Workplace®

  Forbes Best-in-State Employer

  Adjuster

  PRIMARY PURPOSE : To handle losses and claims for property and casualty insurers.

  ESSENTIAL FUNCTIONS and RESPONSIBILITIES

  Examines insurance policies and other records to determine insurance coverage.

  Interviews, telephones, and/or corresponds with claimant and witnesses regarding claim.

  Consults police and hospital records and inspects property damage to determine extent of company's liability and varying methods of investigation according to type of insurance.

  Estimates cost of repair, replacement, or compensation.

  Prepares report of findings and negotiates settlement with claimant.

  Recommends litigation by legal department when settlement cannot be negotiated.

  Attends litigation hearings.

  Revises case reserves in assigned claims files to cover probable costs.

  Assists in preparing loss experience report to help determine profitability and calculates adequate future rates.

  ADDITIONAL FUNCTIONS and RESPONSIBILITIES

  Performs other duties as assigned.

  Supports the organization's quality program(s).

  Travels as required.

  QUALIFICATIONS

  Education & Licensing

  Bachelor's degree from an accredited college or university preferred. Obtain IIA-AIC designation within 12 to 18 months. Appropriate state adjuster license is required.

  Experience

  None.

  Skills & Knowledge

  Strong oral and written communication, including presentation skills

  PC literate, including Microsoft Office products

  Demonstrated commitment to timely reporting

  Strong customer service skills

  Strong interpersonal skills

  Attention to detail and accuracy

  Good time management and organizational skills

  Ability to work independently or in a team environment

  Ability to meet or exceed Performance Competencies

  WORK ENVIRONMENT

  When applicable and appropriate, consideration will be given to reasonable accommodations.

  Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

  Physical :

  Must be able to stand and/or walk for long periods of time.

  Must be able to kneel, squat or bend.

  Must be able to work outdoors in hot and/or cold weather conditions.

  Have the ability to climb, crawl, stoop, kneel, reaching/working overhead

  Be able to lift/carry up to 50 pounds

  Be able to push/pull up to 100 pounds

  Be able to drive up to 4 hours per day.

  Must have continual use of manual dexterity.

  Auditory/Visual : Hearing, vision and talking

  NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.

  The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

  Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

  If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

  Taking care of people is at the heart of everything we do. Caring counts

  Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)

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