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　　Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

　　JOB RESPONSIBILITIES

　　Staff Management and Leadership

　　Meet and exceed established location sales quotas

　　Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures

　　Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers

　　Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

　　Market Share

　　Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community

　　Analyze and be aware of competitor pricing

　　Plan and participate in community events designed to develop prospects and heighten awareness of the location

　　Expense Management

　　Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws

　　Approve all discounts offered to customers

　　Prepare reports that demonstrate compliance with financial controls

　　Operations Support

　　Maintain all marketing materials, training manuals, sales equipment and other sales supplies

　　Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies

　　Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public

　　Compliance

　　Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure

　　Ensure compliance of sales practices with federal, state/provincial and local regulations

　　MINIMUM REQUIREMENTS

　　Education

　　High school or equivalent

　　Bachelor’s degree preferred

　　Experience

　　Sales experience not required

　　Sales Counselor and sales supervisory experience preferred

　　Experience presenting, training, coaching and motivating salespeople and sales forces a plus

　　Licenses

　　Valid state/province driver’s license with good driving record

　　Insurance license as required by state/province law and as prescribed by each state board

　　Knowledge, Skills and Abilities

　　Working knowledge of Windows-based PC environment and MS office applications

　　Knowledge of Customer Relationship Management systems a plus

　　Ability to maintain confidentiality

　　Ability to work beyond standard business hours when necessary to service customers

　　Ability to set goals for employees that are challenging but achievable

　　Postal Code: 64119

　　Category (Portal Searching): Sales

　　Job Location: US-MO - Gladstone

　　Job Profile ID: S00107

　　Time Type: Full time

　　Location Name: White Chapel Funeral Home & Cemetery