Job Description

　　The Medicare Sales Operations team supports broker onboarding, recertification, commission vouchering, system implementations and enhancements. Work is assigned through a ticketing system that tracks requests for appointment, broker general inquiries and commission inquiries. Data entry to onboard a broker is performed in 5 systems to complete account set up end to end. The average turnaround time for processing cases is 24 hours to send invitations and 72 hours to complete processing once all information is received. Broker and commission inquiries are researched and resolved using four systems. The turnaround time for research and resolution is 5 business days. Projects will involve internal business partners and external vendors. The sales assistant will be involved in user acceptance testing and postproduction data validations.

　　A typical day involves checking the appointment request, broker, and commission inquiry queues. Tickets that are not started will be reviewed and started. In progress tickets will be reviewed for closure and/or researched to move the ticket to resolution. Typically, there will be 2 -- 3 hours of meetings and/or phone calls with brokers to discuss their inquiry.

　　This person will be doing basic reporting, which involves selecting reporting criteria. Once the criteria that's getting reported gets generated, they separate it to an excel spreadsheet, they communicate with internal and externals clients. This team is very ticket driven; they receive 15-25 tickets a day. To be successful in this role, you must have strong time management skills, and a sense of urgency.

　　Skills and Requirements

　　* 2+ years of Data Management experience

　　* 2-5 years working within Excel -- VLOOKUP's and pivot tables

　　* Experience in a regulatory field

　　* Strong Word & Excel skills

　　* Experience working within multiple CRMs at a time

　　* Strong communication and analytical skills * Salesforce

　　* APM

　　* Pivotol

　　* QNXT

　　* WiPro null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].