Sales Coordinator – Full Time - Hybrid role needs to be local to Metro Detroit

　　Apex Digital Solutions is one of the premier Microsoft Gold Partners in Michigan. We focus on using Microsoft Cloud Technologies to empower our customers to be more secure, productive, and engaged. We accomplish this by delivering high-value services such as briefings, immersion, and architecture sessions, fixed fee engagements, managed services, and adoption/change management engagements.

　　As one of Inc. Magazines Best Workplaces and one of Crain’s 100 Cool Places to Work in Michigan in 2023, we are looking for Apex Warriors to join our team to empower people to make a positive difference in the lives of others. If you are looking for your next opportunity to join a team that is passionate about culture, growth, customer experience, and making an impact we'd love to hear from you!

　　The Sales Coordinator will be a critical role to our sales organization. We are looking for an individual who is eager to learn about many areas of the business with opportunity to grow. This individual has the potential to be a major driver of growth in the years ahead.

　　Responsibilities:

　　Process all approved orders within our internal systems while moving them through to the appropriate departments to assist in project setup

　　Place all hardware/software orders with vendors

　　Handle return process for any damaged or unneeded product

　　Support internal requests for hardware pricing and availability from vendors

　　Maintenance of the product/service catalogue & eCommerce Site

　　Manage vendor and partner programs to represent the Apex organization accurately to all critical partners

　　Have a thorough understanding of how to navigate processes within Microsoft's Partner Program

　　Manage leads and programmatic marketing tasks

　　Work with modern CRM platforms for marketing campaign efficacy

　　Submit vendor marketing and sales funding requests, contributing to the health and profitability of the business

　　Serve as the primary organizer and point of contact for external customer events, webinars, and internal events, ensuring seamless event management and coordination.

　　Oversee customer follow-up and appreciation campaigns, identifying and celebrating new customer acquisitions, significant wins, and project completions. Maintain systematic records of all related communications and gifts.

　　Manage mass communication with customers, including regular quarterly feedback surveys (Net Promoter Score) and notifications of office closures or important updates.

　　Skills and Qualifications:

　　2-5 years of sales or marketing related experience – preferably in the technology space at either a service provider or partner

　　BA/BS, preferably in Marketing, Communications or Sales

　　Prior experience with CRM system - preferably ConnectWise or Microsoft Dynamics365

　　Ability to work with CRM Dashboards, to work through activities, next steps and updating prospects and customer information in a timely manner

　　Strong knowledge of working with Microsoft tools (Word, Excel, Outlook, Teams) is a must

　　Enjoy working with customers and external audiences

　　Strong organizational, presentation, and customer service skills

　　Skill in preparing written communications and materials

　　Ability to thrive in high pressure, fast paced environments

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