Role purpose

　　To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.

　　Key accountabilities

　　Deliver excellence in customer service

　　Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc

　　Embrace the Digital mindset-SocialMedia- google reviews/facebook/Instagram.

　　Understand features and benefits of all Travelex product lines

　　Use every opportunity to upsell and cross-sell

　　Recognise the warning signs of questionable transactions and mitigate possible effects of the sale

　　Adhere to promotional marketing offers

　　Manage till stocks

　　Achieve individual KPIs / targets

　　Fully investigate overs and shorts (differences) and report

　　Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements

　　Ensure compliance to legal and corporate requirements

　　Maintain high standards of housekeeping and presentation of stores

　　Contribute to the success of the team

　　Complete training within required timelines

　　Any other reasonable instructions as required by the business

　　Role-specific experience and skills

　　Retail, cash handling and/or banking experience

　　Excellent customer service skills

　　Excellent numerical ability

　　Excellent knowledge of product, services and procedures

　　Demonstrated experience working with computer systems

　　Ability to work independently as well as in a team environment

　　Ability to handle routine activities with attention to accuracy and detail

　　Flexibility to work different shifts and locations as required

　　English language skills

　　General experience and personal qualities

　　Self-aware, open-minded with a high degree of personal and professional integrity

　　Demonstrated a will to win and a positive attitude.

　　The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders

　　A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs

　　The ability to analyse issues and solve problems. Able to overcome customer objections to close the sale.

　　Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex

　　Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.

　　Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.