Understands organizational objectives and makes decisions that align with the Company priorities and values* Creates personal sales and clienteling strategies in partnership with the management team* Meets customer needs through solution-oriented and forward thinking* Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace* Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics* Creates positive impressions with customer by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach's guide to style* Demonstrates Coach's Selling and Service expectations at all times* Influences customers' purchase decisions by balancing patience and assertiveness* Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals* Flexes personal selling techniques to contribute to overall store financial results* Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors* Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers' specific needs* Works with multiple customers simultaneously and breaks away as appropriate* Follows up with customers consistently and genuinely to influence/close the sale* Develops product knowledge skills and remains aware of current collections* Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships* Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers* Sensitive to customers' needs and tailors approach by reading cues* Builds lasting and loyal relationships with customers* Ensures all daily tasks are completed without negatively impacting service or Coach standardsWorkplace and Environment* Creates enthusiasm and positivity for a shared vision and mission* Fosters and environment of teamwork, trust and collaboration with peers, customers and supervisors* Demonstrates confidence when working with customers* Takes initiative; has a high-level of ownership and accountability for individual results* Welcomes feedback and adapts behaviors as appropriate* Represents Coach as a brand ambassador at all times* Is adaptable and flexible to change* Maintains a calm and professional demeanor at all times* Creates short and long-term strategies to achieve personal metrics and performance goals* Utilizes Company tools to keep self-informed* Handles and offers solutions to customer issues appropriately and involves a manager when necessary* Promotes and endorses a team selling environmentOperations* Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner* Adheres to all retail policies and procedures including POS, Operations and Loss Prevention procedures* Leverages Coach's tools and technology to support relationship building and clienteling efforts; including to drive sales and achieve individual goals* Replenishes inventory on sales floor as needed* Processes shipments as neededAdditional RequirementsExperience: 1- 3 year of previous selling experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.Education: High school diploma or equivalent; college degr