Safety Quality Assurance Dir.

　　Date Posted: Jan 22, 2024

　　Requisition ID: 436770

　　Location:

　　Indianapolis, IN, US, 46204

　　Work for Indiana

　　Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

　　At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.

　　Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

　　About the Department of Child Services:

　　Join a team that engages with families and children to improve lives in meaningful and significant ways. DCS engages authentically with children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. The Department also administers family preservation and prevention services, foster care, and child support throughout the State of Indiana. You will relentlessly pursue permanency for children and families through reunification, guardianship, adoption or support youth in making a successful transition to adulthood. While this job is difficult and may have long and sometimes unconventional hours, this is more than a job—it is a calling to improve your community and neighbors. Will you join us in supporting our Mission, Vision, and Values?

　　Mission: The Indiana Department of Child Services leads the state’s response to allegations of child abuse and neglect and facilitates child support payments. We consider the needs and values of all we serve in our efforts to protect children while keeping families together whenever possible.

　　Vision: Children will live in safe, healthy and supportive families and communities.

　　Values: We at the Indiana Department of Child Services empower our team, in collaboration with state and local partners, to make decisions in the best interest of every child in our care by embracing:

　　• Child Safety

　　• Permanency

　　• Collaborative partnerships with foster and adoptive families

　　• Diversity, Equity, and Inclusion

　　• A culture of safety and transparency

　　• A commitment to continuous improvement

　　Salary Statement:

　　The salary for this position traditionally starts at $75,010 and may be commensurate with education and/or work experience.

　　Role Overview:

　　The Safety Quality Assurance Director will oversee the implementation and execution of child safety quality assurance statewide. This position will oversee 3 Quality Assurance Analysts who will be performing checks and audits on the most at risk children involved in CHINS cases. This director will review the analysts work and ensure cases are reviewed timely and appropriately to ensure health and safety of children in Indiana.

　　A Day in the Life:

　　The essential functions of this role are as follows:

　　Analyze reports and findings

　　Utilize Continuous Quality Improvement tools to effectively choose solutions to problem solve based on findings of program

　　Oversee safety quality standards and adherence to fidelity of developed tools

　　Create aggressive timelines and goals for child safety quality program and analysts

　　Provide regular, ongoing feedback and coaching to direct reports

　　Provide feedback and proposed solutions to field and legal executive leadership

　　Track and monitor progress and utilize effective measurements for program success

　　Evaluate (3) quality assurance performance through direct observation, written reports and customer feedback

　　Develop expectations for Safety Quality Analysts that adhere to state and federal safety expectations

　　Establish and lead a Monthly Safety Advisory Team: Safety QA, Field Representative (N, C, S -RM, one ADD ), Staff Development Representative, Legal Representative to discuss safety trends and needs each month

　　The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

　　What You'll Need for Success:

　　The ideal candidate in this role should minimally have either

　　• a Master’s Degree preferred

　　• a Bachelor’s Degree and 10+ years of experience in a child welfare safety decision-making capacity with a minimum of 5 years experience in a supervisory role

　　You must meet the following requirements to be considered for employment:

　　• Strong interpersonal communication skills

　　• Possess highly-developed skills and expertise in organizational leadership, management of complex organizations, supervision and communication

　　• Advanced knowledge of child welfare, child safety and child risk

　　• Advanced knowledge of the federal and state laws and regulations that apply to DCS services and programs

　　• Advanced ability to present and explain complex concepts to diverse groups of people

　　• Broad knowledge of human service delivery systems

　　• Broad Knowledge of change management and conflict resolution

　　• Extensive knowledge of federal, state, and local government operations

　　• Proficiency in software applications for tracking work and creating reports with visual data

　　• High level of professional judgement

　　• Knowledge of data analytics and familiar with the following data sets: Safety assessments; Safety Culture survey; Safe Systems Improvement Tool (SSIT) data; repeat maltreatment; and Child and Family Services Reviews Items 1-3.

　　• Able to work independently and autonomously

　　• Advanced ability to solve complex problems

　　• Flexibility of hours to meet customer needs for reviews

　　• Advanced ability to establish and maintain cooperative working relationships with a wide range of internal and external stakeholders and representatives

　　• Excellent written and verbal communication skills

　　• Advanced ability to effectively establish priorities, deploying limited resources in an environment having a wide range of competing demands and deadlines

　　Supervisory Responsibilities/Direct Reports:

　　This role may provide direct supervision for one or more staff members.

　　Benefits of Employment with the State of Indiana:

　　The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

　　Three (3) medical plan options (including RX coverage) as well as vision and dental plans

　　Wellness Rewards Program: Complete wellness activities to earn gift card rewards

　　Health savings account, which includes bi-weekly state contribution

　　Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

　　Deferred compensation 457B account (similar to 401k plan) with employer match

　　Two (2) fully-funded pension plan options

　　A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

　　150 hours of paid new parent leave

　　Up to 15 hours of paid community service leave

　　Combined 180 hours of paid vacation, personal, and sick leave time off

　　12 paid holidays, 14 on election years

　　Education Reimbursement Program

　　Group life insurance

　　Referral Bonus program

　　Employee assistance program that allows for covered behavioral health visits

　　Qualified employer for the Public Service Loan Forgiveness Program

　　Free Parking for most positions

　　Free LinkedIn Learning access

　　Equal Employment Opportunity:

　　The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

　　If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

　　The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

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