RV Service Advisor

　　Saratoga, NY

　　Full Time

　　RV Service

　　Mid Level

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　　The Service Advisor provides excellent service to customers, by assisting them in their desire to maintain and repair their RV, and by suggesting supplemental services and additional accessories for purchase.

　　Pay: Hourly base rate plus commissions. Pay can range from $20-$38 per hour 

　　Schedule: Monday-Friday 7:30am-5pm with Rotating Saturdays

　　Job Duties:

　　Listen to customer’s description of problems with their RV, clarifying and documenting that information on a work order for technicians to perform the repairs or routine maintenance

　　Perform walk around inspections on units to assess damage, repair needs, and opportunities for upselling services and accessories

　　Verify warranty and service contract coverage by examining records and explaining provisions and exclusions; interact and negotiate with insurance and contract companies

　　Develop estimates by costing materials, supplies, and labor, and calculate customer's payment

　　Prepare work orders and match technicians to jobs; oversee technician’s work status and review for accurate billing and payment for time worked

　　Maintain customer rapport by providing clear communication, explaining estimates, obtaining customer's approval, and answering questions and concerns

　　Maintain records of corrective actions planned, customer contact, and authorizations

　　Update job knowledge by participating in educational opportunities, such as reading manufacturers' publications

　　Supervisory Responsibilities

　　This position supervises a group of Service Technicians.  In some locations, this position also supervises a group of Detailers. 

　　Qualifications

　　High school diploma

　　Previous experience in a customer-facing service role desirable

　　General knowledge of motor vehicles, building trades or RVs helpful, but not required

　　Competencies

　　Verbal communication skills for friendly and effective customer and employee interactions

　　Ability to listen and confirm understanding with customers, and then accurately convey information both verbally and in writing

　　Ability to adjust to changing priorities through efficient and productive planning, organizing, and scheduling

　　Works effectively both alone and in a team environment, and establishes collaborative working relationships with peers and staff