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Guest Experience Lead (GEL)
Guest Experience Lead (GEL)-March 2024
Worcester
Mar 28, 2026
About Guest Experience Lead (GEL)

  We are hiring motivated part-time Guest Experience Leaders!

  Start moving forward safely today – McDonald’s corporate-owned and franchise restaurants have over 50 procedures in place to help ensure the safety and wellbeing of Crew Members, customers, and the community.

  Start building your future today - Build your skills through world-class training and pursue your education. We offer college tuition assistance, free high school completion programs, free English language classes, and even career advising to help employees achieve their goals.

  Start a flexible schedule today - Get a job that fits your life and encourages you to balance what’s important to you.

  Start a feel-good moment and start your application today!

  Responsibilities:

  The Guest Experience Leader interacts with the guest at every stage of the Customer Journey by:

  Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they need

  Expertly handle guest concerns and know when it is appropriate to bring an issue to management

  Assisting guests with the self-order kiosks and troubleshooting common issues

  Partnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests’ needs at all times

  Paying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating)

  Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order & Pay app

  Identifying potential areas of improvement and sharing these opportunities with management

  Benefits & Perks

  Enhanced Safety Measures

  Flexible Scheduling

  Health Insurance

  401K

  Sick Pay

  Free Meals during work

  30% off family meals every day

  Free Uniforms

  World Class Training

  Employee Rewards

  Archways to Opportunity

  Tuition Reimbursement – up to $3,000 per year

  Finish you High School diploma

  Master English language skills

  Earn your college degree

  Free career advising

  Requsition ID: PDXMC55E40088-8C16-4386-BF37-CE683621EC53_7327

  McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

  McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.

  McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact [email protected]supportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.

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