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　　At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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　　Rooms Controller

　　SUMMARY

　　The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival.

　　ESSENTIAL FUNCTIONS

　　Pre-register reservations in Opera and create welcome packets prior to guest arrival

　　Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue

　　Answer incoming phone calls, handle guest requests and room moves

　　Assign rooms at least seven days in advance.

　　Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time.

　　They will ensure that all group welcome materials are distributed accordingly.

　　In addition, this position may be required to perform a combination of the following supportive functions, as deemed necessary by upper level management: create reservations for guests who are at the desk or who call in after hours

　　Assist the guest reception desk with guest check-ins

　　Process third party billing requests

　　Assist Concierge and Guest Services teams as needed.

　　QUALIFICATIONS

　　· High school or equivalent education required; Bachelor’s degree preferred

　　· Previous customer service or luxury hotel experience required

　　· Requires strong English language communication skills, both verbal and written

　　· Must possess intermediate computer skills

　　· Individual must have the ability to solve problems and make rational decisions

　　· Knowledge of resort operations, its services, and facilities

　　PHYSICAL REQUIREMENTS

　　Position requires grasping, writing, standing, sitting, walking, stooping, bending, climbing, communication abilities, and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and colleagues. Individual must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must have the finger dexterity to be able to operate office equipment such as computers, printers, touch tone phones, and fax machines.

　　In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

　　At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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