Job Summary

　　Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.

　　 Job Description

　　What is the opportunity?

　　As an Operations Risk Specialist I in the Investment Advisor Operations team, you will be responsible for performing a variety of tasks related to the client advisory accounts. Tasks includes: daily, monthly, quarterly reports, reviewing vendor tasks, oversight of various processes/procedures, procedure reviews, customer service support for complex questions, internal training and other tasks as assigned.

　　If you have great critical thinking skills, enjoy challenging work, and are looking for the next step in your career, we want to hear from you!

　　What will you do? Execute activities surrounding advisory accounts. Be able to explain all aspects related to advisory accounts. Work complex reports, oversee processes to ensure items are processed correctly and handle complex processes.Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements as well as perform department oversight to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met. Assist with department WSP (Written Supervisory Processes).Liaise and provide customer service support for individuals requiring research on problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers, or industry participants. Address escalated questions independently, seeking assistance from Managers/Sr. Manager as appropriate following established department procedures.Reduce risk by suggesting process changes or modifications as appropriate.Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation's department. Accurately review, verify, and/or record data into technology supporting department processes.Act as a resource for less experienced Operation's team members, partner with Managers/Sr. Manager in department to discuss findings related to processing errors and process improvements.Perform other duties and responsibilities as assigned.

　　What do you need to succeed?

　　 Must-have 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3 years of job-related experienceAbility to effectively train, lead and provide work direction to others, team player, ability to think big picture and investigate complex itemsAdvanced customer service skills, with strong verbal and written communication skills and with an ability to work effectively with all levels of staff and managementEffective problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements; Strong attention to detail and confidentialityProficient computer skills in Microsoft-based software products including Word, Excel and Outlook

　　 Nice-to-have Advanced knowledge and understanding of billing system a plus4-year degree from an accredited university in business, finance or related field3+ years business, finance, customer service and/or accounting/bookkeeping experience; Previous experience in the securities or banking industry preferredAbility to integrate Excel and Access databases into daily work

　　What's in it for you?

　　We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilitiesAccess to a variety of job opportunities across business

　　Job Skills

　　Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

　　Additional Job Details

　　Address:

　　250 NICOLLET MALL:MINNEAPOLIS

　　City:

　　Minneapolis

　　Country:

　　United States of America

　　Work hours/week:

　　40

　　Employment Type:

　　Full time

　　Platform:

　　Wealth Management

　　Job Type:

　　Regular

　　Pay Type:

　　Salaried

　　Posted Date:

　　2023-11-21

　　Application Deadline:

　　2024-01-16

　　Inclusion and Equal Opportunity Employment

　　At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

　　We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

　　Join our Talent Community

　　Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

　　Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com .