Description

　　We are looking for a program manager to lead our regional efforts in JP. You will have the opportunity to design and launch new policies, tools, initiatives to tackle product quality challenges across JP. You will partner with numerous Amazon teams including Retail Categories, Marketplace, Operations, Fulfillment Centers, Legal, Compliance. This is an opportunity that requires a critical thinker with strong problem-solving and communication skills. At the core of the position is passion for protecting Amazon’s reputation and the customer experience and trust.

　　Key job responsibilities

　　The program manager is required to

　　Understand a broad range of risk techniques and methodologies and apply knowledge of the risk area to develop and maintain compliance programs with inputs from legal and business partners

　　Understand stakeholder needs, problems, known and unknown risks, and incorporate their context into project plans and risk related activities

　　Conduct risk assessments related to existing process and product assortments

　　Recommend and design appropriate risk mitigation measures to corporate compliance, including process and system changes

　　Drive productive discussions with stakeholders and team members, and escalate appropriately, both through verbal and written communication

　　Partner with Tech and Product teams to design innovative solutions to ensure customer safety and mitigate legal risks in changing landscapes

　　A day in the life

　　We are continuing to develop and expand our anti-abuse technology, processes and programs in Amazon stores. The program manager is required to support ongoing projects and improvement of systems through influence behavior, project planning skills with legal and business partners, and inspiration abilities across functional teams.

　　Deep dive and analyze data to identify opportunities for product quality improvement.

　　Design new initiatives and processes to tackle product quality challenges.

　　Develop relationships with internal stakeholders locally and around the world to drive new initiatives/processes.

　　Track program progress and provide visibility to leadership.

　　About the team

　　TSE is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company. The team works to ensure that buyers receive authentic products. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers.

　　Selling Partner Servicesの詳細はこちら (https://www.amazon.co.jp/-/en/gp/browse.html?rw_useCurrentProtocol=1&node=5121586051&ref_=amb_link_cuKZxO26STKU6L68hfUI0Q_16)

　　We are open to hiring candidates to work out of one of the following locations:

　　Tokyo, 13, JPN

　　Basic Qualifications

　　Bachelor’s degree or equivalent

　　6+ years of experience in program management

　　Ability to understand, troubleshoot, and describe complex technical processes and issues

　　Ability to manage multiple projects at once and work under time pressure

　　Demonstrate passion for problem solving and building innovative solutions

　　Experience applying analytical skills to solve problems and creating data

　　-driven solutions

　　Comfortable making quick, calculated decisions in a fast-paced environment

　　Excellent organizational skills with critical attention to detail, deadlines and reporting

　　Experience developing and presenting to large groups (including senior executives), and comfortable discussing and defending ideas, both verbal and written

　　Basic Analytics: Ability to run basic SQL queries and dive deep in excel

　　Preferred Qualifications

　　Master’s degree in business

　　Minimum of 4 years’ experience in relevant industries like Risk Advisory and Consulting, Fraud Investigations and Detection, Law, or IP protection

　　A globally approved certification in project management such as PMP

　　Knowledge of SQL to build data metrics independently

　　Knowledge of project tracking tools and building process workflows

　　Proven communication (both written and verbal), presentation and persuasion skills ; demonstrated success in building buy-in for an innovative, bold, strategic vision

　　Demonstrated people skills, with ability to build trust and create and lead working groups to tackle complex issues

　　Business level Japanese due to work requirements

　　5121586051 5121587051 262051eng 262051crossf 262051itnew

　　Please check the website below for measures to eliminate unwanted second-hand smoking in each facility:

　　https://www.amazon.jobs/en/landing_pages/passivesmoking

　　就業の場所における受動喫煙を防止するための措置に関する事項については、下記リンク先をご覧ください。

　　https://www.amazon.jobs/jp/landing_pages/passivesmoking

　　The salary information can be provided individually prior to the 1st interview

　　賃金に関する条件は、１次面接の前に個別にご案内することができます