Overview

　　Enterprise Mobility has an outstanding opportunity for a full time Return Agent. This position pays $19.00 / hour and is located at the Kona Airport Alamo location - 96740.

　　The Return Agent provides superior, friendly, efficient service during all aspects of the rental car process and assists all customers with the rental return process. Provides professional, knowledgeable, and courteous service while accurately completing all transactions. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards. This role is available as regular full time which include the following benefits:

　　Paid time off

　　Employee discount

　　Retirement savings plan including 401k with match and profit sharing

　　Health Insurance

　　Life Insurance

　　Dental Insurance

　　Vision Insurance

　　Training and development

　　Responsibilities

　　Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

　　Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

　　Advise and review rental charges; and provide an accurate receipt to the customer.

　　Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

　　Inquire about service, satisfaction, and document dissatisfaction.

　　Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

　　Use of proper statement to determine if vehicle is being returned with full tank of gas.

　　Complete a service alert for any mechanical and or body damage communicated by the customers.

　　Identify vehicles, which are on system hold for turn-back, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

　　Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

　　Keep lot organized for ease of access and traffic flow.

　　Knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

　　Understand the damage loss report reporting procedure.

　　Equal Opportunity Employer/Disability/Veterans

　　Qualifications

　　Must be at least 18 years old

　　High school diploma or G.E.D. equivalent preferred

　　Must have a valid driver’s license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years

　　No drug or alcohol related conviction on driving record in the past 5 years

　　Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

　　Apart from religious observation, must be able to work 40 hours per week shift (5am -1:30pm) including weekends and holidays

　　Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.