Job Description

　　The team’s main responsibility is to troubleshoot highly complex technical issues related to the Oracle Exadata stack and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Storage and Linux operating system. The Engineer should have good hands on experience on Linux, Unix and/or Solaris platforms . The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Oracle Database, Exadata and Cloud technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

　　RESPONSIBILITIES

　　The main role of a Support engineer is to troubleshoot highly complex technical problems (related to Oracle Database/Exadata and Cloud) requiring a high level of technical expertise

　　Works directly with customers

　　Participates in weekend rotation and shifts

　　Participates in initiatives that improve overall product and documentation quality

　　Participates in product/platform testing

　　Drives improvements in product quality

　　Serves as Situation Manager on highly sensitive Customer issues

　　Consults with Management in directing resolution of critical Customer situations

　　Consults with Customers on complex use of Oracle products

　　Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.

　　Creation/Review of Knowledge Articles

　　Contribute significantly towards the “My Oracle Support” Database communities

　　Analyzes work load, determines best practices and implements changes to improve productivity

　　Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities

　　Who are we looking for?

　　QUALIFICATIONS

　　Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Engineering / Math / Physics / Chemistry or proven professional and technical experience.

　　Greater than 5 years of industry experience

　　Citizenship in Romania or another European Union country

　　TECHNICAL SKILLS

　　We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in Real Application Cluster (RAC), Dataguard & ASM/Storage areas. Operating systems expertise / SA &general awareness on rest of the areas mentioned below, will be an added advantage

　　Database architecture knowledge and administration

　　Experience with clustering technologies from different vendors

　　Thorough understanding of the Oracle database features

　　Extensive hands on interaction with large Database management systems

　　Backup & Recovery, RMAN, knowledge of various restore & recovery scenarios.

　　Performance Tuning, Parallel query, Query tuning

　　Networking

　　Partitioning

　　Database Security

　　Enterprise Manager

　　General UNIX/Linux concepts & Administration

　　Managing Kernel Parameters, Partitioning and File systems

　　PERSONAL ATTRIBUTES

　　Self-driven and result oriented

　　Strong Problem solving/analytical skills

　　Strong customer support and client relation skills

　　Effective communication (verbal & written)

　　Focus on relationships (internal & external)

　　Strong willingness to learn new things and share them with others

　　Influencing/negotiating

　　Team player

　　Customer focused

　　Confident and decisive

　　Enthusiasm

　　Flexibility

　　Coaching/knowledge transfer Ability

　　Ability to write technical Bulletins

　　Responsibilities

　　As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.

　　About Us

　　As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

　　When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

　　We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

　　Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

　　We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

　　Disclaimer:

　　Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer