Retention Coordinator/Program Assistant

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　　Job Number: 527598

　　Classification:Student Services Professional 2

　　Grade:Grade 78

　　Work type: On Campus, Staff Full-time

　　Administrative Unit:University of Alaska Anchorage

　　School/Business unit:UAA Office of the Provost

　　Location: Anchorage

　　Categories: Business/Administrative/Personnel, Academic Advising/Student Support & Services, Office/Clerical

　　Position Summary:Student Support Services (SSS) is a federally-funded TRIO program through the U.S Department of Education that serves 160 low income, first generation college students, and/or students who experience disabilities at the University of Alaska Anchorage. The program's mission is to increase retention and baccalaureate attainment rates among program participants. The Retention Coordinator/Assistant provides both student facing services and integral administrative support for the success of the program. The position is responsible for maintaining consistent contact with students, recording keeping in accordance with federal legislation and program requirements, executing essential administrative functions, and serving as a member of the SSS team. This position will also assist in the development and facilitation of SSS workshops, events, and new participant recruitment and selection.

　　Our candidates must have a passion for higher education and student success. Strong knowledge of University programs, policies and procedures, and campus support services. Knowledge of Federal Financial Aid application and process. Demonstrated experience in working with individuals from diverse academic, cultural, and economic backgrounds. Exceptional customer service and interpersonal skills, including active listening skills and a willingness to initiate dialogue. Strong oral and written communication skills. Sound professional judgment and discretion, capacity to maintain the strictest of confidentiality.

　　Excellent computer skills with various software programs to include databases, spreadsheets, and word processing programs (Microsoft Word, Excel, PowerPoint, and Google). Experience with Banner and Student Access preferred, or ability to be trained within one month of hire.

　　Ability to work independently and as a team member in a fast-paced environment. Ability to plan and organize on both a daily and long-term basis.

　　To thrive in this role you must have the demonstrated ability to build relationships, network, and work effectively with a campus community and community organizations. Demonstrated commitment to the goals and objectives of TRIO Student Support Services.

　　Excellent computer skills with various software programs to include databases, spreadsheets, and word processing programs (Microsoft Word, Excel, PowerPoint, and Google). Experience with Banner and Student Access preferred, or ability to be trained within one month of hire.

　　You must have the ability to work independently and as a team member in a fast-paced environment.

　　The ability to plan and organize on both a daily and long-term basis.

　　A Demonstrated ability to build relationships, network, and work effectively with a campus community and community organizations. Demonstrated commitment to the goals and objectives of TRIO Student Support Services.

　　Experience working with the target population (first generation and low income students, including students who experience a disability) in a higher education setting. At least two years of relevant experience in academic advising, counseling, or coaching. Experience facilitating groups. Experience with various learning strategies, student development, advising techniques, and assessment. Experience contributing to a pervasive workplace culture of respect, advocacy, and engagement.

　　Administrative, coordination, organizational and computer skills. Knowledge of Microsoft family computer software operations and Banner system fiscal operations. Knowledge of the basic operations and maintenance of UAA departmental websites.

　　Minimum Qualifications:

　　Bachelor's degree is required preferably in education, counseling, psychology, social work, or related field from a post-secondary institution whose institutional accreditation is recognized by the U.S. Department of Education and/or the Council on Higher Education Accreditation.

　　Position Details:

　　This is a full-time, term-funded, non-exempt staff position complete with both a competitive salary and full employee benefits package (https://www.alaska.edu/hr/benefits/support/prospectiveemployees.php) . UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA staff salary schedule (https://www.alaska.edu/hr/benefits/compensation/files/fy24_staff_salary_grid.pdf) , Grade 78, based on education and experience with the opportunity for advancement upon the first 6 month review.

　　Applications will be reviewed on a rolling basis until a successful candidate is identified.

　　*To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.

　　This position is a term-funded position and is reviewed annually for contract renewal at the University's discretion

　　The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at 907-450-8200.

　　UA is an affirmative action/equal opportunity employer, educational institution and provider and prohibits illegal discrimination against any individual: www.alaska.edu/nondiscrimination.

　　The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.

　　Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.

　　If you have any questions regarding this position, please contact Meagan Sullivan, TRIO Pre-College HR Coordinator, at [email protected] or 907-786-4829.

　　Advertised: 19 Jan 2024 Alaskan Standard Time

　　Applications close: