Reference #: 4347982THE POSITION

　　Have you worked in the hospitality, restaurant, or food and beverage industries and have experience with marketing, selling, and managing wine inventory? If you said yes, the Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for you! We are looking for friendly, motivated, and enthusiastic individuals to deliver outstanding customer service and provide customers with detailed information regarding wine selections, wine and food pairings, and build relationships with our customers.

　　DESCRIPTION OF WORK

　　We are looking for someone with top-notch customer service skills to provide customers with detailed advice regarding wine selections and solutions to wine and food pairings, situational wine needs, and encourage customers to try options that may have not yet been under consideration. This is a hands-on position in which you will actively interact with shoppers and solicit inquires for service, assist customers in selecting products, recognize repeat customers, and build relationships with customers. Other key duties include:Recommending wines for in-store tastings and conduct public tastingsResearching customer inquiries (e-mail, phone, written) and keeping up-to-date with current events within the industryCreating specialty signage and marketing efforts established in Central OfficeMaintaining, stocking, inventorying, replenishing, cleaning, and servicing the specialty products sectionProviding training and mentoring to store staff to raise general product knowledge and specialty product initiativesWhen operationally necessary, this position may conduct work more closely associated with standard retail clerk work.Work Schedule and Additional Information:Full-time employment, 75 hours/biweeklyWork hours vary between 7:00 AM to 10:00 PM, Sunday - Saturday.Salary:The starting salary for this position for new Commonwealth employees is fixed at the minimum salary listed above and is not negotiable.You will receive further communication regarding this position via email.  Check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

　　QUALIFICATIONSMinimum Experience and Training Requirements:Three years of retail experience in a PLCB liquor store and completion of the PLCB's Advanced level Wine Education; orFour years of wholesale or retail experience in the sale of wine that includes experience in stock handling and inventory control, merchandising, and marketing; orFour years of wholesale or retail marketing, selling, and managing wine inventory and storage in the hospitality, restaurant, or food and beverage industries; orAn equivalent combination of experience and training.

　　Post Employment Requirement:

　　Employees who qualify under the second, third or fourth Minimum Experience and Training option must successfully complete the PLCB's Advanced Level Wine Education program within 6 months of employment.

　　Other Requirements:You must meet the .  For more information on ways to meet PA residency requirements, follow the  and click on Residency.You must be able to perform essential job functions.Legal Requirements:Youmust pass a background investigation.  An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code.  Other criminal convictions will be reviewed on a case-by-case basis.How to Apply:Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).If you are claiming education in your answers to the supplemental application questions, you must attach a copy of our college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.Failure to comply with the above application requirements may eliminate you from consideration for this position.

　　Veterans:

　　Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to  and click the Veterans' Preference tab or contact us at .

　　Telecommunications Relay Service (TRS):

　　711 (hearing and speech disabilities or other individuals).If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

　　EXAMINATION INFORMATION

　　Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions.Your score is valid for this specific posting only.You must provide complete and accurate information or:your score may be lower than deserved.you may be disqualified.You may only apply/test once for this posting.Your results will be provided via email.

　　The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.