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Retail Manager - Wrigley Field
Retail Manager - Wrigley Field-March 2024
Chicago
Mar 29, 2026
About Retail Manager - Wrigley Field

  Levy Sector

  Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

  Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to your wages) and high interest savings both through the EVEN app.

  From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

  For more information on what we are about as a company, check us out by following the link below: http://www.levyrestaurants.com/who-we-are/

  Positions at this location may require a COVID-19 vaccination. Where permitted by law, applicants who are offered a position for this account may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

  Retail Manager - Wrigley Field

  Retail Manager, Retail - Wrigley Field

  Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

  About Levy at Wrigley Field

  The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

  Job Summary

  As a Retail Manager, you will be responsible for leading and motivating our teams to provide an unforgettable experience to our guests in our Cubs team store, Ivy Shop. The ideal candidate will be an experienced retail operations leader who is focused on people and quality standards.

  Detailed Responsibilities

  Ensuring high standards of merchandising at all retail areas

  Coaching and leading team members to provide a fantastic guest experience

  Identifying and implementing plans for continual operational improvement

  Taking a hands-on approach to ensuring our standards are being executed

  Overseeing retail opening duties - ensuring readiness from the moment the first guest arrives

  Overseeing closing duties to ensure retail areas are secured

  Supervising team members to ensure high standards are always maintained

  Scheduling team members through Kronos/MyStaff - aligning labor spend with revenue forecasts to optimize financial performance and guest experience

  Accurate completion and maintenance of inventory to prevent shrinkage

  Placing orders for products based on detailed analysis of future demand

  Ensuring high standards of store merchandising are always maintained

  Coaching team members to continually enhance performance

  Attend management meetings to build collaboration with other departments at the location

  Handling customer complaints to ensure timely and satisfactory completion

  Processing invoices in a timely manner

  Overseeing the rotation of merchandise for different event types to optimize revenue

  Setting daily zone chart for team members

  Completing team pre-shifts to set the tone for events and keep team members informed

  Complete sales floor inspection to ensure all areas are set up to a high standard and are clean and safe

  Overseeing sales floor restocking to optimize product availability

  Receiving orders and checking to ensure accuracy

  Planning and managing special event setups and tear downs

  Assisting customers as needed - always setting an example for team members

  Completing team member progressive discipline as needed

  Ensuring compliance with all Payment Card Information rules always

  Completion of annual performance and mid-term reviews with team members

  Managing location 'Keys to the Future' activities to develop future leaders

  Completion of team member orientation training

  Other duties as assigned Job Requirements

  Requirements

  2+ years experience in a retail operational position

  Bachelor's Degree with a focus in Business is preferred

  High level of computer literacy

  Passion for retail

  Excellent interpersonal and stakeholder management skills

  Apply to Levy today!

  Levy is a member of Compass Group USA

  Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

  Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

  Associates of Levy are offered many fantastic benefits.

  Instapay (early access to your wages) and high interest savings both through the EVEN app

  Associate Shopping Program

  Health and Wellness Program

  Discount Marketplace

  Employee Assistance Program

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