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Retail General Manager
Retail General Manager-March 2024
Nitro
Mar 28, 2026
About Retail General Manager

  Company Description

  Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

  Founded in 1958 by Jim A. Haslam II and currently led by CEO Shameek Konar, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

  Job Description

  Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.

  The Retail General Manager will also be:

  Ensuring that customer expectations are met

  Conducting meetings with subordinate employees

  Maintaining effective vendor relationships

  As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.

  Additional responsibilities for the Retail General Manager include:

  Driving sales

  Managing team members

  Tracking inventory

  Providing customer service

  Performing P&L analysis

  Qualifications

  As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.

  Additional requirements of the Retail General Manager include:

  Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results

  Previous management proficiency in high volume retail with P&L accountability

  Ability to create and maintain a customer focused culture

  Additional Information

  Fuel Discount

  Nation-wide Medical Plan/Dental/Vision

  401(k)

  Flexible Spending Accounts

  Adoption Assistance

  Tuition Reimbursement

  Flexible Schedule

  Weekly Pay

  30709

  Pilot is an Equal Opportunity Employer. Pilot does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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