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Retail Customer Service Specialist
Retail Customer Service Specialist-March 2024
Aspen
Mar 29, 2026
About Retail Customer Service Specialist

  This is position is essential to the success of our retail stores. CustomerService Specialists work closely with wholesale and retail customers todetermine their needs, answer their questions about Sherwin-Williamsproducts, and recommend the right solutions. Customer Service Specialistsare also expected to promptly resolve any customer concerns and ensure maximumclient satisfaction as well as stay up-to-date with product features andmaintain the high quality and visual standards of the products and store.Customer Service Specialists are tasked with achieving excellent customerservice, while consistently meeting the store's sales goals.FULL-TIME - Store #7397, located at: 304 Aspen Airport Business Ctr,Aspen, CO 81611

  Ensure high levels of customer satisfaction through excellent sales serviceAssist customers in person and over the phone by determining needs andpresenting appropriate products and servicesBuild productive trust relationships with wholesale and retail customersProcess sales transactions accurately and consistent with policies andproceduresFollow and achieve sales goals on a monthly, quarterly, and yearly basisMaintain precise work order files and formulasPull appropriate products from the sales floor or warehouseTint and mix products, as needed, to customer specificationsStock shelves and set up displaysClean store equipmentLoad/unload delivery trucksAssist in making deliveries, as neededMaintain in-stock and presentable condition assigned areasRemain knowledgeable on products offered and discuss available optionsComply with inventory control proceduresSuggest ways to improve salesMinimum Requirements:

  Must be at least eighteen (18) years of ageMust be legally authorized to work in the country of employment withoutneeding sponsorship for employment work visa status now or in the futureMust be able, with or without reasonable accommodation, to retrievematerial from shelves and floor stacks and lift and carry up to 50 lbs.frequently and up to 70 lbs. on occasionMust be able, with or without reasonable accommodation, to tint paintconsistent with customer color requestsMust be willing to work all scheduled hours, which may include evenings andweekends, with or without reasonable accommodationIf internal to Sherwin-Williams, you must have received at least a "meetsexpectations" (3) rating on your most recent performance appraisalIf internal to Sherwin-Williams, you must have completed all HR CloudeLearning courses required for your current positionPreferred Qualifications:

  Have a valid, unrestricted Driver's LicenseHave at least a High School diploma or GEDHave at least one (1) year experience working in a delivery, retail,or customer service positionHave previous work experience selling paint and paint related productsHave previous work experience operating tinting and mixing equipmentAbility to read, write, comprehend, and communicate in more than one languageAbility to read, write, comprehend, and communicate in Spanish

  Sherwin-Williams is proud to be an Affirmative Action, Equal EmploymentOpportunity, Inclusion and Diversity Supportive Employer. All qualifiedcandidates will receive consideration for employment and will not bediscriminated against based on race, color, religion, sex, sexualorientation, gender identify, national origin, protected veteranstatus, disability, age, pregnancy, genetic information, creed,marital status or any other consideration prohibited by law or by contract.

  VEVRAA Federal Contractor requesting priority referral of protected veterans.

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