POSITION SUMMARY:

　　Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.

　　GENERAL DUTIES AND RESPONSIBILITIES:

　　(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

　　Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers

　　Evaluates the efficiency and productivity of team members in creating positive customer experiences

　　If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction

　　Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment

　　Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered

　　Provides training and development of team members on assigned shifts by monitoring goals and providing feedback

　　Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members

　　Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards

　　Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed

　　Oversees shipping related services and activities

　　Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives

　　Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls

　　Assists Store Manager in review and transmission of payroll and daily close out of POS

　　Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls

　　All other duties as needed or required

　　MINIMUM QUALIFICATIONS AND REQUIREMENTS:

　　High School diploma or equivalent education

　　1+ year of related experience, prior supervisory experience preferred

　　For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

　　For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

　　ESSENTIAL FUNCTIONS:

　　Ability to stand during entire shift, excluding meal and rest periods

　　Ability to move and lift 55 pounds

　　Ability, on a consistent basis, to bend/twist at the waist and knees

　　Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

　　Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

　　Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

　　Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

　　Ability, on a consistent basis, to work with minimal supervision

　　Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

　　Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

　　Suggests areas for improvement in internal processes along with possible solutions.

　　Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.

　　Applies Quality concepts presented at training during daily activities.

　　Supports FedEx Office Quality initiatives.

　　FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

　　FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

　　FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here (http://www.phila.gov/HumanRelations/DiscriminationAndEnforcement/Pages/BantheBoxLawAtAGlance.aspx) to learn about Philadelphia's fair chance hiring law.

　　For more information, click here.