Crowne Plaza is part of IHG Hotels Resorts, one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

We’re on the lookout for true leaders. We need a Resort Manager to take the top job and make it their own. The Resort Manager functions as the strategic leader of property operations and acts as General manager in his/her absence while taking ownership of the day-to-day hotel direction, maximising financial returns, driving people development and empowering our team to create memorable guest experiences every step along the way.

The areas of responsibility include Front Office, Retail/Gift Shops, Recreation/Fitness Centre, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Ideally the leader will have a suitable experience in the Sales, Marketing Revenue Management functions with the Hotel.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

Developing programmes and initiatives to increase team engagement and achieve against performance and development goals

Maintaining compliance with all required brand and service standards – collaborating with colleagues to exceed guest expectations

Building relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities

Leading annual capital, cash flow and sales and marketing plans to accurately forecast budgets

Driving revenues, future profitability and maximum return on investment

What We need from you:

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major;

3-5 years’ experience in the management operations, sales and marketing, or related professional area.

Experience required may vary based on size and complexity of operation

Must speak fluent English

Other languages preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.