Job Purpose or Objective(s): The Resort Ambassador will attend to and accommodating guest needs while providing exceptional guest service. The Ambassador will help provide guests information about events at the casino, retail/restaurant locations & hours of operation. You will report to the Resort Ambassador Supervisor.

　　Primary Tasks:

　　You will assist guests with location of retail outlets, F&B venues, Hotel check in locations, and all other information a guest may inquire about.

　　Respond to guest inquiries with exceptional guest service to have an impactful guest experience following the 7 keys & IKBI standards.

　　You will assist with drawings/giveaway, tournaments, non-gaming & gaming promotions/events, and prepare all relative paperwork such as prize slips, promotional logs, winner release forms and any other documents needed.

　　Maintains a constant awareness of all casino services, promotions, events, venue locations, hours of operations, ATM & restroom locations.

　　You will greet/promote carded play or new member sign-up/communicate about promotion to guests on the gaming floor.

　　Collaborate with other departments involved with the execution of events including EVS, Conference & Group Sales, Maintenance, IT, Food & Beverage, the District, Slot Department, and Table Games Department to ensure success.

　　You will maintain working knowledge of upcoming events, amenity availability, promotions. Use this information to assist guests in building their trip itinerary.

　　Help with box office day of show functions.

　　Perform other duties as assigned.

　　Requirements:

　　Comfortable in large group settings and able to MC promotions/events or make overhead announcements.

　　Excellent grammatical skills

　　The ability to work with all departments.

　　Guest relationship skills and following the 7 keys and IKBI.

　　Skills using internet & Choctaw Mobile app

　　Proficient in Microsoft applications.

　　Two (2) years entertainment or promotional/marketing training; or combination of education and experience

　　About the Choctaw Nation

　　The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.

　　Benefits

　　Free gym membership

　　Free access to employee health clinic

　　Free lunch for casino & resort associates

　　Earned wages access once per week for hourly Associates

　　Pet insurance

　　Paid vacation / sick time

　　Medical / Dental / Vision

　　401(K) with company match

　　College tuition reimbursement

　　Short-term disability, long-term disability, and family leave

　　Employee assistance program

　　Employee prescription program

　　CNO Paid Life Insurance

　　Teladoc

　　On Site Dental Clinics (Jet Dental)

　　On Site Mammogram Services

　　Free diabetes and hypertension monitoring benefit (Livongo)

　　Accolade- Concierge Benefits Program

　　Wellness Program that equals savings on health insurance cost (Virgin Pulse)

　　Maternity Care Program

　　(Benefits provided by the Choctaw Nation are based on employment classification)

　　CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:

　　Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS

　　Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.

　　Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.

　　#LI-onsite

　　Job Identification: 6436

　　Job Category: Marketing

　　Posting Date: 01/22/2024, 5:02 PM

　　Job Schedule: Full time

　　Job Shift: Variable

　　On-Site/Remote: On-Site