Job Number 24009519

　　Job Category Reservations

　　Location Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　Are you curious, outgoing and warm?

　　Pier One Sydney Harbour is looking for a Reservations Manager to join our team.

　　Be motivated by the Sydney lifestyle, surrounded by major Sydney icons.

　　As a Reservations Manager at Pier One Sydney Harbour, you’ll be responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

　　CORE WORK ACTIVITIES

　　Communicate company values and/or culture to new associates.

　　Review and implement new Reservations / Group procedures.

　　Process all reservation requests, changes, and cancellations received by phone, fax, or email.

　　Identify group and guest reservation needs and determinate appropriate room type(s).

　　Verify availability of room types and rate.

　　Explain guarantee, special rate, and cancellation policies to callers.

　　Accommodate and document special requests.

　　Answer questions about property facilities/services and room accommodations.

　　Follow sales techniques to maximize revenue.

　　Input and access data in reservation systema and Ci/TY.

　　Respond to any challenges found for accommodating rooming requests. Et-up billing accounts according to accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

　　Assist management in training, scheduling, counseling, and motivating associates.

　　Perks, Rewards, Motivations

　　Exclusive associate discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends.

　　Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group.

　　Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.