A Reservations Agent with Hilton Hotels and Resorts will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

　　What will it be like to work for this Hilton Brand?

　　One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

　　If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

　　What will I be doing?

　　As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

　　Convert, quickly, inquiries into contracted businessRespond, positively, to sales inquiries to develop future sales leadsIdentify sales leads, as appropriateRespond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectationProvide prompt and efficient service while maintaining the hotels brand standardsWhat are we looking for?

　　A Reservations Agent serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

　　A passion for delivering great customer serviceA highly professional telephone manner and excellent communication skillsOutstanding administration and organizational skillsIntermediate computer proficiencyPrevious experience in a Reservations environment, preferredTertiary qualifications, or other collegiate-level degree, not required but preferredWhat benefits will I receive?

　　Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

　　Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.

　　More than 500 locations and nearly 200,000 rooms across six continents

　　Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms

　　Flagship brand of Hilton Worldwide with properties in more than 77 countries

　　More than 70 world-class resorts and more nearly 200 full-service spas

　　Harris Poll EquiTrend®, Brand of the Year - Full Service Hotel for 2010 and 2011

　　Number one global brand awareness in the hospitality industry

　　Job: Revenue Management

　　Title: Reservations Agent

　　Location: null

　　Requisition ID: HOT0A97I

　　EOE/AA/Disabled/Veterans