As Reservation Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

　　Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

　　Duties and Responsibilities

　　As Reservation Agent, I will assume full responsibility for the efficient operation in the following:

　　• Run daily reports for Reservation department, operational departments, Sales & Marketing.

　　• Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.

　　• Assist in all allocation of rooms.

　　• Check and handle for special requests and hard blocking rooms as needed.

　　• Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests’ arrival.

　　• Track future room availabilities based on reservations.

　　• Monitor and update internet reservation system in coordinate with respected hosts.

　　• Assist in determine room rates based on the selling tactics of the resort.

　　• Assist in the management of the guest history and profile system.

　　• Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.

　　• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

　　• Strictly adhere to LQA standards and guest comments.

　　Qualifications

　　To execute the position of Reservation Agent, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

　　• High school diploma or equivalent and at least 1 years’ experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.

　　• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. I have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings.

　　• I possess exceptional interpersonal skills and thrive in a multi-cultural team.

　　• I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status.

　　The above is intended to provide an overview of the role and responsibilities for a Reservation Agent at Six Senses Zighy Bay. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

　　Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment.

　　At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

　　You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures and meaningful experiences.

　　It’s a story unlike any other. Out of the ordinary, one could say.

　　A journey across lands and seas, a tale about what it means to connect to the world around us.

　　Let the journey begin...

　　Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

　　At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.